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Check in with the Service NSW app

If you go to a hospitality venue such as a pub, club or restaurant, or visit a hairdresser, you'll need to check in using the Service NSW app.

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If you do not have the Service NSW app

Find the check-in poster and QR code

The poster will be displayed at the entry to businesses and other places you visit.

Scan the QR code

Use the camera on your mobile phone to scan the QR code. 

If you are unsure of how it works, follow the steps in our QR code guide.

Use the Service NSW webform or download the app

Screenshot of Service NSW app showing webform COVID check-in option

To use the Service NSW webform, tap the button and add your name, number and details of any dependents.

If you would like to install the Service NSW app it will take a few minutes to set up.

Download the Service NSW app.

Once installed, follow the Service NSW app check-in process.

Confirm check-in with a staff member

Show your confirmed check-in on your mobile phone to a staff member.

Service NSW app check-in

Find the check-in poster and QR code

The poster will be displayed at the entry to businesses and other places you visit.

Open the Service NSW app on your phone

You might want to keep the Service NSW app on your home screen for convenience.

Tap the COVID Safe check-in button

You'll find the COVID Safe check-in button in the Tools section.

Screenshot of Service NSW app showing COVID Safe check-in button

Scan the QR code on the poster

Centre the QR code in the camera window on your phone screen to scan the code.

Confirm your contact details

Add details for any dependents.

You may be asked to verify your details using a code sent to your phone.

Confirm check-in with a staff member

Your check-in is complete. 

Checking out at the end of your visit can help improve the accuracy of contact tracing.

It's not mandatory to check out.

To check out:

  1. open the Service NSW app
  2. go to COVID Safe Check-in
  3. tap the Last Check-in tab
  4. tap the Check out button.

Help and guidance

Practice checking in before you get to the venue

If you're not sure about how it all works, you can use the QR code below to practice the check-in process.

Use the steps above to install the Service NSW app and scan this code as the QR code.

QR code

Guides and FAQs

If you’re new to QR codes, check out our user guide.

Service NSW provides FAQs about the COVID Safe Check-in.

Technical issues

If you are having technical issues accessing the Service NSW check-in system

  • check our troubleshooting guide
  • the venue should offer you another way of recording your contact details.

Video: Check in using the Service NSW app

Video transcript

Help us stay COVID Safe by checking in when you’re out and about.

Download the Service NSW app and access an easy and secure contactless check in using a QR code.

A QR code is just like a barcode, with information that can be read by a smart phone camera.

It collects information and stores it securely in one place, making record keeping and contact tracing easy.

Look for the COVID Safe QR code when you arrive at the venue.

Open the Service NSW App on your mobile phone and follow the COVID Safe Check-in prompts.

Hover your phone camera over the QR code until your check-in is confirmed.

Show a staff member that you have checked in. 

Your information will be kept for 28 days and will only released by Service NSW for official contact tracing.

It’s easy and it’s COVID Safe.

Feedback on businesses

To provide feedback on how businesses are managing their COVID Safe processes, including their check-in systems, use our feedback form.

Privacy

Read the Service NSW Privacy Policy to find out how the personal information you enter into the Service NSW app will be managed. 

Related information

 

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