Visiting aged care and vulnerable people

How to stay COVID safe when visiting aged care facilities and people who are older, have a compromised immune system or chronic medical condition.

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Household and close contacts

Household and close contacts do not need to self-isolate if they do not have any symptoms, but must follow NSW Health household and close contact guidelines.

People who test positive to COVID-19 must continue to self-isolate for 7 days from the date of their positive test and follow the testing positive to COVID-19 and managing COVID-19 safely at home advice.

Unvaccinated international arrivals

Unvaccinated international arrivals are no longer required to undertake hotel quarantine. These passengers now follow the same guidelines as fully vaccinated international arrivals and take a rapid antigen test within 24 hours of arrival.

Before you visit

Visitors, residents and staff should read the NSW Health advice for residential aged care facilities and disability care facilities. You should also contact the facility to check current arrangements. 

If you are a household or close contact of someone who has COVID-19, you must not visit high-risk settings (healthcare, aged care, disability care or correctional facilities) unless you require care yourself, or you have permission from the facility to visit in exceptional circumstances (e.g. end of life visits).  

To help protect those in the facility, you should consider using a rapid antigen test before entering a high risk setting.

Anyone who tests positive using a rapid antigen test must register their test result.

Visiting residential aged or disability care 

There are steps you can take to keep people safe if you visit residential aged care or residential disability care facilities:

  • take a rapid antigen test before visiting to ensure you are not spreading COVID-19
  • you must wear a mask in high risk settings like aged care, disability care, correctional facilities or healthcare
  • do not visit if you have any cold or flu-like symptoms, including;
    • fever (37.5C or higher)
    • cough
    • sore or scratchy throat
    • shortness of breath
    • runny nose
    • loss of smell or
    • loss of taste
  • frequently wash your hands thoroughly for at least 20 seconds with soap and water, or an alcohol-based hand rub
  • cover your nose and mouth when coughing and sneezing with tissue or a flexed elbow
  • maintain physical distancing
  • stay up to date with your vaccinations, including COVID-19 and flu vaccinations.

Information and services on COVID-19

Explore the support services and information available to people who are vulnerable and their carers.  

Phone contacts

National Coronavirus Helpline 1800 02 00 80 (operates 24/7) for information on COVID-19. 

Coronavirus Disability Information Helpline 1800 643 787

Older Persons COVID-19 Support Line 1800 17 18 66 (Monday to Friday, 8.30am to 6pm) provides information and support to senior Australians, their families and carers.

Ageing and Disability Abuse Helpline 1800 62 82 21 if you have any concerns about abuse, neglect or exploitation.

 

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