Visiting people in aged or disability care
How to stay flu and COVID safe when visiting aged or disability care facilities, including visiting people who are older, have a compromised immune system or chronic medical condition.
Before you visit
Visitors, residents and staff should read the NSW Health advice for residential aged care facilities and disability care facilities. You should also contact the facility to check current arrangements.
If you have tested positive to COVID-19, please don’t visit anyone in aged or disability care for at least 7 days.
Exceptions apply such as if you require care yourself, or you have permission from the facility to visit in exceptional circumstances (e.g. end-of-life visits).
To help protect those in the facility, you should consider using a rapid antigen test before entering a high risk setting and wear a mask while visiting.
If you test positive on a rapid antigen test, it's best to register your result with Service NSW.
Voluntarily registering your result helps you access medical support from NSW Health, including antiviral medicines if you are eligible, and also assists NSW Health respond to the ongoing COVID-19 pandemic.
Visiting residential aged or disability care
There are steps you can take to keep people safe if you visit residential aged care or residential disability care facilities:
- stay up to date with your vaccinations, including COVID-19 and flu
- take a rapid antigen test before visiting to ensure you are not spreading COVID-19
- wear a mask
- do not visit if you have any cold or flu-like symptoms, including;
- fever (37.5C or higher)
- sore or scratchy throat
- shortness of breath
- runny nose
- loss of smell or
- loss of taste
- frequently wash your hands thoroughly for at least 20 seconds with soap and water, or an alcohol-based hand rub
- cover your nose and mouth when coughing and sneezing with tissue or a flexed elbow
- maintain physical distancing.
Information and services on COVID-19
Explore the support services and information available to people who are at higher risk of severe illness from COVID-19 and their carers.
- Carer Gateway - practical information about for people who care for someone
- Carers NSW supports all carers across the state
- COVID-19 advice for seniors
- National Disability Insurance Scheme - COVID-19 information and support
- Department of Communities and Justice seniors, people with disability and carers
National Coronavirus Helpline1800 02 00 80 (operates 24/7) for information on COVID-19.
Coronavirus Disability Information Helpline1800 643 787
Older Persons COVID-19 Support Line 1800 17 18 66 (Monday to Friday, 8.30am to 6pm) provides information and support to senior Australians, their families and carers.
Ageing and Disability Abuse Helpline 1800 62 82 21 if you have any concerns about abuse, neglect or exploitation.