COVID-19 case locations and contact tracing

NSW Health has changed how cases and their contacts will be notified.

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How NSW Health contact traces

As the number of people with COVID-19 increases, NSW Health is focusing on contacting people at highest risk of catching/contracting COVID-19. You may not receive a text message or call from NSW Health after being exposed to a person with COVID-19.

If you are contacted by NSW Health or the Department of Education by text message or phone, you must follow the advice provided. Read the NSW Health Self Isolation Guidelines

If you are told by your family, friends, colleagues or workplace that you have been around a person who has COVID-19, but you have not been contacted directly by NSW Health or the Department of Education, follow the NSW Health advice for people exposed to a COVID-19 case

NSW Health alerts

If you receive a text message from NSW Health, you must you follow the advice in that text message.

Service NSW app alerts

People who have been to a venue around the same time as a person with COVID-19 will receive a COVID-19 case alert from Service NSW. The alert provides general health advice to monitor for symptoms and get tested if symptoms appear. Update your Service NSW app for the latest features, including improvements to COVID-19 case alerts.

People who have received a COVID-19 case alert do not need to contact the business or their family and friends about the alert.

Find out more about the Service NSW app COVID-19 case alerts.

Advice for businesses

Businesses that receive notification of a COVID-19 case alert should:

Businesses do not need to contact customers, NSW Health or SafeWork NSW.

Stay COVID safe

Everyone should continue to take steps to help protect themselves and their community:

  • If you have any COVID-19 symptoms, even if mild, use a rapid antigen test immediately and self-isolate, even if you’re fully vaccinated. This is really important if you are, or if you live, work or spend time with vulnerable people.
  • Use a rapid antigen test if you are:
    • A household, social, workplace or education contact of a positive case

    • Going to an event with lots of other people (pre-event testing), or before visiting vulnerable family members

    • An international arrival (passengers and flight crew entering NSW from overseas).

  • Continue to check-in and out of all venues using QR codes where they are available. If you can’t check-in using a mobile phone, you can check-in using the COVID-19 check-in card available through the Service NSW website.
  • Get vaccinated and check if you are eligible for a booster. COVID-19 vaccine appointments are now available for children aged 5 – 11.
  • Continue to practice COVID Safe behaviours.


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