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Disability Information Helpline

You can call the Disability Information Helpline if you need help because of COVID-19 (coronavirus). 

1800 643 787

National Coronavirus 

Call this line if you are seeking information on coronavirus (COVID-19). It is open 24 hours a day, 7 days a week.

1800 020 080

Healthdirect Helpline

You can call Healthdirect.

Healthdirect is a 24-hour helpline.

1800 022 222


What is coronavirus?

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Coronavirus (COVID-19) is a virus that has affected many people around the world.

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A virus is an illness or disease that can spread easily from one person to another person.

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Coronavirus is spreading quickly.

World globe with spreading virus

Coronavirus is a pandemic.

A virus becomes a pandemic when it spreads quickly to lots of countries around the world..

How to stop the spread of COVID-19

  • This video tells you about coronavirus.
  • Coronavirus is sometimes also called COVID-19.
  • The video tells you about how to stay healthy.
  • It also tells you what to do if you are sick.

How to stop the spread of COVID-19?

This video is about what you can do to stop the spread of COVID-19. 

COVID-19, also known as coronavirus, is a virus that has made lots of people sick all around the world. A virus is an illness or disease that can spread easily form one person to another person. These are some of the things that you can do to protect yourself and others from COVID-19. 

Wash your hands. You should wash your hands with soap and water for at least 20 seconds. You can also use hand sanitiser. You should do this when you come home, after you use the bathroom and before you eat. You should wash you hands after you cough or sneeze. Try to use a tissue or cough or sneeze into your elbow. 

Clean the things that you touch a lot. It's also a good idea to clean things that you and other people use and touch a lot, like tables and door knobs, keys and your phone. Do this with a cloth and cleaning spray as often as you can, or ask someone else to clean it for you. 

Try to stay 1.5 meters from other people. This is about two big steps away or two arms' lengths. This is called 'physical distancing'. Physical distancing can be hard for people with disability. It's ok if you can't stay 1.5 meters away from carers and family and support workers because of your disability. People who do not live with you or are providing you with care should wear a mask.

Get tested if you have symptoms. You may need to be tested for COVID-19 if you feel sick. The symptoms of COVID-19 are fever, scratchy or sore throat, cough, a runny nose, feeling short of breath, headache, loss of your sense of taste or loss of your sense of smell. If you have any of these symptoms, you should get tested for COVID-19. 

We have another video about what you need to do if you need to get tested for COVID-19.

Get help and more information

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You can call the Disability Information Helpline.

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Monday to Friday

8 am to 8 pm (AEST)

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Saturday and Sunday

9 am to 7 pm (AEST)

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You can’t call the National Disability

Helpline on public holidays.

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You can contact your own doctor.

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You can visit the emergency department at a hospital near where you live.

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You can call 000 if you have a medical emergency.

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You can call Service NSW to get more information.

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13 77 88 (Service NSW)

You can call us:

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  • 24 hours a day
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  • 7 days a week.
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