Common questions about electric vehicle reform

Read some of the most frequently asked questions about the electric vehicle strategy.

What are the benefits of EVs?

Electric Vehicles (EV) are cheaper to run and have lower repair costs compared to petrol or diesel vehicles.

EVs are also better for the environment, are quieter, produce lower carbon emissions and less pollutants, helping to reduce air pollution which benefits our health.

How do I claim my EV rebate and stamp duty back?

Please click here to access the portal to claim your EV rebate. If you have paid duty, please use the portal to claim back your stamp duty exemption.

From 15 August 2022, the stamp duty exemption will be automated saving you up-front duty costs and applying for a refund.

What EVs are eligible to receive a stamp duty exemption?

Please click here to view the electric vehicle stamp duty exemption guidelines and eligibility criteria. 

What EVs are eligible to receive the rebate?

Please click here to view the guidelines and eligibility for a $3000 rebate.

When can a battery or hydrogen fuel cell EV use transit lanes?

Full electric and hydrogen fuel cell electric vehicles will be given access to transit T2 and T3 lanes until 31 October 2023, unless revoked earlier.

If I have paid stamp duty and have claimed it back on the portal, who can I contact if I have an issue with my rebate or stamp duty exemption application?

You can contact our Electric Vehicle team at Revenue NSW:

Who can I contact with enquiries about the automated stamp duty exemption for my vehicle registered on 15 August 2022 or after?

For questions about eligibility, please contact Technical Enquiries at Transport for NSW:  

Phone: 1300 137 302 (8.30am to 4:00pm Monday to Friday, excluding public holidays)


For all other enquiries, please contact DRIVES Help Desk at Transport for NSW:

Phone: 1300 131 172 (8:30am to 5:00pm Monday to Friday, 8:30am to 12:00pm Saturdays, excluding public holidays)


Who can apply for a Tourist EV Infrastructure grant?

Small regional tourism businesses (such as motels, wineries and restaurants) will be eligible for the Electric Charging Infrastructure Grant.

The NSW government intends to open funding rounds for grants in early 2022. More information about the application process will be made available closer to the time. 

What is a road user charge (RUC) and when does it apply?

A road user charge (RUC) is a distance-based road charge that ensures all drivers are paying for their fair share of road use – regardless of the type of vehicle they drive. 

The RUC will commence from either 1 July 2027 or when EVs make up 30 per cent of all new vehicle sales (whichever occurs first).

EVs that receive the duty exemption for certain zero and low emission vehicles will be subject to the RUC after it commences. An EV will not be subject to the RUC if it does not receive such a duty exemption. Additionally, all EVs bought after the RUC commences will be exempt from duty and subject to the RUC.

Why is the NSW Government introducing a RUC?

Fuel excise currently contributes to the funding of roads. As EV uptake continues to grow and fuel excise declines, we need to establish a fair and sustainable road user system to ensure we have ongoing funds to support the maintenance and delivery of our road network.

A distance-based road user charge will ensure all drivers are paying for their share of road use – regardless of the type of vehicle they drive.  A road user charge on electric vehicles will replace motor vehicle duty over time. Motor vehicle duty is an inefficient tax which raises upfront costs and discourages vehicle sales.

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