Common reasons people contact us
- Your personal information was involved in a data breach.
- You know or think you've been the victim of a scam or identity theft.
- You've been tricked into sharing your personal information.
- Your device has been hacked or taken over by someone else.
- You've noticed suspicious activity in one or more of your online accounts.
- You want to learn more about protecting your identity.
Contact ID Support
If you believe your personal information has been stolen, used, or accessed without your knowledge or consent, our advisors can simplify the process and guide you through protecting your identity, accounts, and devices.
Once you send us a request, we’ll do our best to reply within one business day.
Call our advisors on 1800 001 040 Monday to Friday between 9am and 5pm (Sydney time).
Interpreter services are available on request.
Report an incident
Find out pathways to officially report stolen identities, cybercrimes, security breaches or abuse.