Recover and protect your identification documents

Your birth or marriage certificate is one of the most important ways to prove who you are and is considered a primary identification source.

Criminals use life event documents and certificates, including your name, date of birth, registration number, names of mother and father, and personal information. Criminals may try to combine your information with other identifying details to access or open accounts, apply for credit or loans in your name, and create a profile with credible information that they can use to impersonate or scam you.

Replace or block your certificate

Replacing your certificate will not mitigate the risk of misuse, as it will be reissued with the same registration number and issue date.

You can, however, place a block on the certificate. This block stops a person from using your details as proof of identity through the Document Verification Service.

It is recommended that you contact ID Support NSW to request a block and further safeguard your identity documents and devices from any potential misuse.

We can help 

We can help you restore and protect your identity.

Call ID Support NSW on 1800 001 040  9am to 5pm, Monday to Friday, or opt for our easy online call back form. 

Your passport is one of the most important ways to prove who you are and is considered a primary identification source. A passport contains sensitive and biometric information.

Criminals may use the details of your passport, such as your passport number, name, photo, language, nationality, expiry date, and personal information, to steal your identity. Criminals may attempt to combine your passport information with other identifying documents to access or open accounts, get loans, or apply for credit in your name.

If your passport details have been compromised in a data breach, you may be at risk of identity theft or fraud. 

Replace or renew your passport:

You can choose to renew or replace your passport. When replacing your passport, you lower the risk of an unauthorised person using your details as proof of identity through the Document Verification Service.

You can replace or renew an Australian passport:

• online via your AusPassport account 
• through a participating Australia Post outlet
• when overseas, contacting your nearest Australian embassy or consular mission.

Find out more, including eligibility for replacing or renewing a passport, fees and concessions at the Australian Passport Office website.

If your passport is physically lost or stolen

If your physical passport has been stolen, you must notify the Australian Passport office via:

• Phone 131 232
• If overseas: Contact your nearest Australian diplomatic or consular mission.

People must report the loss or theft of their passports as soon as possible to avoid penalties under the Australian Passports Act 2005.

The Australian Passport Office will immediately cancel your passport once you notify them that it has been stolen. You cannot use it again, even if you find or recover it. You need to pay the usual fee to get a new passport.

Can I still travel? 

It is still safe to travel on your passport, however, you may choose to cancel your passport to protect your identity. 

We can help 

We can help you restore and protect your identity.

Call ID Support NSW on 1800 001 040  9am to 5pm, Monday to Friday, or opt for our easy online call back form. 

A citizenship certificate is one of the most important ways to prove who you are and is considered a primary identification source.

Criminals may use the details on your citizenship certificate, such as the document number, date of issue, and personal information, to steal your identity. Criminals may attempt to combine your information with other identifying information so they can use it to access or open accounts, get loans, or apply for credit in your name and build a profile with credible information used to impersonate or scam you.

Replace your citizenship certificate:

Replacing your certificate will not mitigate the risk of misuse, as it will be reissued with the same document number and issue date.

It is recommended that you contact ID Support NSW to further safeguard your identity documents and devices from any potential misuse.

We can help 

We can help you restore and protect your identity.

Call ID Support NSW on 1800 001 040  9am to 5pm, Monday to Friday, or opt for our easy online call back form. 

Your driver licence is one of the most important ways to prove who you are and is considered a primary identification source. A licence can contain health, sensitive and biometric information.

Criminals may use the details of your licence, such as your driver licence number, name, photo, card number, expiry date, and personal information, to steal your identity. Criminals may attempt to combine your licence information with other identifying documents to access or open accounts, get loans, or apply for credit in your name.

If your NSW driver licence number and card number have been stolen or compromised in a data breach, we recommend that you ask for a replacement driver licence.

Replace your licence

Replacing your driver licence provides you with the same driver licence number and expiry date, however you will be issued with a new card number. This protects you from unauthorised identity checks using your old card details. Replace your NSW driver licence:

• online using your MyServiceNSW account.
• at a Service NSW service centre near you. 

Reissue of NSW driver licence/ customer number

Provides you with a new NSW driver licence/ customer number and card number. If you are eligible to reissue you will need to attend a Service NSW service centre.

Find out more, including fees and concessions at Replace a NSW driver licence.

An ImmiCard is one of the most important ways to prove who you are and is considered a primary identification source.

Criminals can use your ImmiCard details, including your card number, photo, language, nationality, expiry date, and personal information, to steal your identity. Criminals may combine your card details with other identifying information to access or open accounts, get loans, or apply for credit in your name.

Replace an ImmiCard:

Replacing your ImmiCard will not mitigate the risk of misuse, as it will be reissued with the same document number and issue date.

It is recommended that you contact ID Support NSW to further safeguard your identity documents and devices from any potential misuse.

We can help 

We can help you restore and protect your identity.

Call ID Support NSW on 1800 001 040  9am to 5pm, Monday to Friday, or opt for our easy online call back form. 

If your physical card is lost or stolen:

• Call the Global Service Centre on 131 881

At the time of publication, the cost to replace your ImmiCard is $30.00

Find out more, including fees and concessions, at the Department of Home Affairs website.

Your Medicare card is one of the most important ways to prove who you are and is considered a secondary identification source.

Criminals may use the details of your card, such as your name, card number, expiration date, and personal information, to steal your identity. Criminals may attempt to combine your and your family members' card details with other identifying information so they can use it to access or open accounts, apply for loans or credit in your name, and build a profile with credible information used to impersonate or scam you.

If your Medicare card or details have been stolen or compromised in a data breach, we recommend that you ask for a new card.

Replace your Medicare card

When you replace your Medicare card, the expiry and last digit of your card number changes. This protects you from criminals using your card details for identity checks and applying for loans and credit in your name.

You can request a new card:

• online using your myGov account linked to your Medicare account.
• on the Express Plus Medicare mobile app
• by calling Medicare Scams and Identity Theft Helpdesk on 1800 941 126
• at a Services Australia service centre near you

If you request a new card through the mobile app, you can start using the digital copy straight away.

The physical card will take approximately 3-4 weeks to be sent via post.

For more help, visit the Medicare online account webpage.

We can help 

We can help you restore and protect your identity.

Call ID Support NSW on 1800 001 040  9am to 5pm, Monday to Friday, or opt for our easy online call back form. 

Your NSW Photo card is one of the most important ways to prove who you are and is considered a primary identification source.

Criminals may use the details of your card, such as your name, photo, card number, expiration date, and personal information, to steal your identity. Criminals may attempt to combine your card details with other identifying information so they can use it to access or open accounts, apply for loans or credit in your name, and build a profile with credible information used to impersonate or scam you.

If your NSW photo card has been stolen or compromised in a data breach, we recommend that you ask for a new card (including a digital card).

Replace your NSW photo card

You can request a new card:

• online using your MyServiceNSW account
• at a Service NSW service centre near you

Additionally, you can place the restriction on your Transport for NSW (TfNSW) account to prevent misuse relating to a TfNSW transaction.

You can only request to apply a CAMs business restriction in person, at a Service NSW service centre.

We can help 

We can help you restore and protect your identity.

Call ID Support NSW on 1800 001 040  9am to 5pm, Monday to Friday, or opt for our easy online call back form. 

A Pensioner Concession Card is a secondary identification document. It’s generally used in conjunction with other identification documents to support the validation of your identity.

A criminal can misuse a concession card by using a combination of information found on the document such as your CRN number, expiry, and personal information including information about your linked family member, including children.

A Pensioner Concession Card can be used in combination with other identity documents to open new accounts in your name, gain access to your existing account and scammers attempting to engage with you may seem more credible.

Replacing your card

Replacing your concession card will not mitigate the risk of misuse, as it will be reissued with the same document number and issue date.

It is recommended that you contact ID Support NSW to further safeguard your identity documents and devices from any potential misuse.

Get help from a real person

We can help you recover and protect your identity together.

Call ID Support NSW on 1800 001 040  9am to 5pm, Monday to Friday, or opt for our easy online call back form. 

A Seniors card is one of the most important ways to prove who you are and is considered a secondary identification source.

Criminals utilise the information from your card, including your name, card number, and personal information. Criminals may try to combine your card information with other identifying details to access or open accounts, apply for credit or loans in your name, and create a profile with credible information that they can use to impersonate or scam you.

Replace your card

It is recommended that you upgrade your card to a digital card, you will still get a physical card however the digital card will give you a new expiry date and card number. 

1. Opt in to get a digital Seniors Card.

If you already have a digital card:

1. Log in, or create your MyServiceNSW Account.
2. Select your card in licence and cards
3. Select the 'Replace online' button.
4. Follow the prompts to replace your card.

Your new card will be sent to you within 21 working days.

Note: If you're unable to replace your card online, call us on 13 77 88.

Get help from a real person

We can help you recover and protect your identity.

Call ID Support NSW on 1800 001 040  9am to 5pm, Monday to Friday, or opt for our easy online call back form. 

A student identification card can include a tertiary, TAFE or University photo identification card and is one of the most important ways to prove who you are.

Criminals utilise the information from your ID Card, including your name, card and student number, institution, location, and personal information. Criminals may try to combine your information with other identifying details to access or open accounts, apply for credit or loans in your name, and create a profile with credible information that they can use to impersonate or scam you.

Replacing your card

Replacing your card may not mitigate the risk of misuse, as it will be reissued with the same personal information and student number.

It is recommended that you contact ID Support NSW to further safeguard your identity documents and devices from any potential misuse.

Get help from a real person

Together we can help you recover and protect your identity.

Call ID Support NSW on 1800 001 040  9am to 5pm, Monday to Friday, or opt for our easy online call back form. 

Veteran cards, also known as DVA white, gold and orange cards issued by the Department of Veterans' Affairs, are one of the most important ways to prove who you are and are considered a secondary identification source.

Criminals may use details from your card, such as your name, document file number, expiry date, conditions of card, and personal information, to steal your identity. Criminals may attempt to combine your card details with other identifying information so they can use it to access or open accounts, apply for loans or credit in your name and build a profile with credible information used to impersonate or scam you.

Replace your veterans card

Replacing your card will not mitigate the risk of misuse, as it will be reissued with the same card number and issue date.

It is recommended that you;

1. Contact ID Support NSW to further safeguard your identity documents and devices from any potential misuse. 

   Together we can help you recover and protect your identity together. 

   Call ID Support NSW on 1800 001 040  9am to 5pm, Monday to Friday, or opt for our easy online call back form. 

2. Contact the Department of Veteran Affairs to ask for additional security measures and advise the details of the breach.

• Phone: 1800 838 372
• Online: Online enquiry form

A visa is a document used to enter, transit through, or remain in a specific country or territory.

A visa is one of the most important ways to prove who you are and is considered a primary identification source.

Criminals utilise the information from your visa, including your passport number, travel type, entry status, and personal information. Criminals may try to combine your information with other identifying details to access or open accounts, apply for credit or loans in your name, and create a profile with credible information that they can use to impersonate or scam you.

Replace your visa

Replacing your visa will not mitigate the risk of misuse, as it will be reissued with the same document number and issue date.

It is recommended that you contact ID Support NSW to further safeguard your identity documents and devices from any potential misuse.

We can help 

We can help you restore and protect your identity.

Call ID Support NSW on 1800 001 040  9am to 5pm, Monday to Friday, or opt for our easy online call back form.