Project overview
Waterloo NSW 2017
The Waterloo renewal project will enhance the strength and diversity of Waterloo, a unique urban village on Gadigal Land.
The renewal will deliver new homes, community places, and green spaces which prioritise the health and wellbeing of social housing tenants and more sustainable mixed communities.
Project objectives
- More and better social housing. Deliver more and better social housing in mixed communities to meet the needs of tenants now and in the future.
- Positive outcomes for tenants. Create a place that supports tenants’ health and wellbeing and and manages change over time.
- Outcomes for Aboriginal people. Prioritise outcomes for the Redfern - Waterloo Aboriginal and Torres Strait Islander community through planning, delivery, and operations.
- An authentic sense of place. Building on Waterloo’s past and current strengths to create an authentic, distinctive, and welcoming place.
- Environmental sustainability. Support a community that is resilient to climate change and carbon positive.
- Strong collaboration. Collaborate with the community, not-for-profit and private sectors to deliver social and housing outcomes.
Modern new housing
Homes NSW is working with the Stockland consortium to renew the Waterloo Estate to help address the housing crisis. This gives more people access to a place to call home.
The current homes and facilities are:
- nearing the end of their intended lifespan of 40-70 years
- becoming difficult and expensive to maintain
- not meeting contemporary accessibility and sustainability standards
- not meeting many tenants' specific needs.
The new social housing will meet modern accessibility and sustainability standards. The building and outdoor space designs minimise energy, water, waste, and urban heat effects. These standards include:
- the minimum ‘Silver Level’ Liveable Communities Design Standard
- some ‘Gold Level’ standards
- a minimum 6-star Green Star communities rating accreditation.
More open space, shops, and community facilities
The community also wants open space, better facilities and shops that suit their needs. These are all important elements of a vibrant community.
Part of the success of mixed housing communities is that social and private housing are indistinguishable. For more information, explore Good design for social housing and the Homes NSW dwelling requirements.
We will be delivering more social housing in Waterloo south compared to what is currently there. In addition, there are 70 new social homes at the Waterloo Metro quarter, and around 95 more social homes will be delivered nearby at Elizabeth Street, Redfern.
The project capitalises on the new Waterloo Metro station, which opened in 2024. This means tenants and the community have easy access to services and amenities.
The renewal of the estate will be staged over the next 30 years. This will enable a coordinated approach that minimises disruption for existing tenants.
How the project will meet the needs of First Nations people
The Gadigal people of the Eora Nation are the Traditional Custodians of the place we now call Waterloo.
The renewal of Waterloo South will focus on cultural inclusion, housing outcomes and greater support for Aboriginal people.
We are committed to supporting and improving outcomes for the Aboriginal community, and to respecting and celebrating the integral role that Aboriginal and Torres Strait culture and heritage plays in the area.
We will collaborate with:
- partner community housing providers
- the Aboriginal Housing Office
- local Aboriginal community
to identify opportunities to improve outcomes for Aboriginal people through the project's:
- design
- planning
- delivery
- operational phases.
This includes:
- working with Birribee Housing to deliver for Aboriginal and Torres Strait Islander tenants:
- 20% of all new social homes
- 15% of all new affordable homes
- ensuring that culturally appropriate asset and tenancy management services are available.
We will also prioritise Aboriginal procurement and workforce participation during construction to create more job opportunities for the local Aboriginal community.
Areas of the Waterloo renewal project
The Waterloo renewal project is made up of three related stages: Waterloo south, Waterloo central and Waterloo north.
Waterloo south
Waterloo south covers about 65% of the Waterloo Estate and is the first stage of the renewal. It will be redeveloped over the next 10 to 15 years.
The NSW Government is working with consortium partners to deliver Waterloo south.
The consortium is made up of:
- Stockland
- Link Wentworth Housing
- City West Housing
- Birribee Housing.
New social and affordable housing in Waterloo south will be managed by partner community housing providers:
- Link Wentworth Housing
- City West Housing
- Birribee Housing.
Waterloo central and north
Once the renewal of Waterloo south is underway, Homes NSW will work with Stockland, the Department of Planning, Housing and Infrastructure, and the City of Sydney on future plans for Waterloo central and Waterloo north.
News and resources
Waterloo south - Stage 1 relocations
To enable the renewal of Waterloo south, Stage 1 of relocations has commenced.
Stage 1includes the area bounded by Cope Street, John Street, Mead Street and McEvoy Street.
Important information about relocations
Tenants will be given at least 6 months’ written notice before needing to move.
Tenants will be supported by a dedicated Homes NSW Relocation Officer to find a suitable home that meets their individual housing needs.
All tenants will have the opportunity to return to Waterloo once the development is complete.
Tenants living in Waterloo central and Waterloo north (the high-rise buildings) will not be moving for at least 10 years.
Where tenants will move to
The Relocation Officers will arrange a meeting with each tenant to discuss their housing and support needs.
Tenants can choose to relocate to another property in the local area or another part of NSW.
The Relocation Officers will find each tenant a suitable home that meets their housing needs.
Support for tenants who need to move
There will be a range of individual and community wide support provided throughout the relocation process including:
- a dedicated Relocation Officer to support each tenant throughout the relocation process
- a Relocation Support Specialist to assist tenants with complex support needs such as referrals and to secure access to services
- an Aboriginal Relocation Support Specialist is available to provide appropriate cultural support for Aboriginal tenants
- an Independent Tenant Advocate is available to support tenants who are relocating from Waterloo south.
The Relocation Officers will meet with each tenant who received a relocation notification to understand their specific housing and support needs. This is called a 'Housing Needs Assessment Interview' and will assist Homes NSW to find suitable alternative housing.
Tenants will receive assistance from their Relocation Officer to gather all required supporting documentation and information to determine their housing, locational, health and support needs.
Each tenant will receive a personalised 'Relocation Statement' outlining their housing entitlements discussed in the interview.
When an offer of housing is made, tenants will have the opportunity to inspect the home to confirm it meets their entitlements as outlined in their relocation statement.
The Relocation team will support tenants with the move. Homes NSW will pay for all reasonable relocation costs which include:
- organising and paying for removalists
- organising for boxes to be provided
- reimbursing tenants for the reconnection of electricity, gas, phone and internet
- paying for the redirection of mail for 3 months
- necessary travel costs.
Help with other aspects of relocation will include:
- packing and unpacking
- mail redirection
- utilities reconnection
- decluttering and rubbish removal
- support to move with pets.
We understand some tenants may currently have existing relationships with various service providers in and around Waterloo. Our goal is to support all tenants, including access to new support arrangements as needed.
- Waterloo south relocation FAQ (PDF 179KB)
- Relocation and support guide (PDF 1.24MB)
- Relocation fact sheet for tenants living in stage 1 of Waterloo south relocations (PDF 255.37KB)
- Relocation process explainer (PDF 592.98KB)
- Waterloo south – stage 1 relocations map (PDF 645.1KB)
- Waterloo relocations explainer video (English)
- Waterloo relocations explainer video (Simplified Chinese)
- Waterloo relocations explainer video (Russian)
- Waterloo Newsletter May 2025 in English (PDF 790.18KB)
- Waterloo Newsletter May 2025 in Simplified Chinese (PDF 1.28MB)
- Waterloo Newsletter May 2025 in Russian (PDF 829.43KB)
- Waterloo Newsletter October 2024 in English (PDF 806.42KB)
- Waterloo Newsletter October 2024 in Simplified Chinese (PDF 2.23MB)
- Waterloo Newsletter October 2024 in Russian (PDF 2.37MB)
- Waterloo Newsletter July 2024 in English (PDF 772.98KB)
- Waterloo Newsletter July 2024 in Simplified Chinese (PDF 923.88KB)
- Waterloo Newsletter July 2024 in Russian (PDF 852.46KB)
- Waterloo Newsletter April 2024 in English (PDF 808.38KB)
- Waterloo Newsletter April 2024 in Simplified Chinese (PDF 1.81MB)
- Waterloo Newsletter April 2024 in Russian (PDF 1.63MB)
- Waterloo Newsletter December 2023 in English (PDF 717.81KB)
- Waterloo Newsletter December 2023 in Simplified Chinese (PDF 608.83KB)
- Waterloo Newsletter December 2023 in Russian (PDF 449.86KB)
- Waterloo Newsletter October 2023 in English (PDF 851.61KB)
- Waterloo Newsletter October 2023 in Simplified Chinese (PDF 1.55MB)
- Waterloo Newsletter October 2023 in Russian (PDF 1.38MB)
Homes NSW has prepared a draft of the Waterloo south people and place plan.
It was prepared with input from tenants, stakeholders, and community over several years. It describes how the NSW Government and the renewal partner will work together with the community to achieve positive outcomes for the people and places in Waterloo.
The feedback period has closed. We will review all feedback and finalise the plan in the coming months.
Get in touch
The Waterloo Connect Office at Shop 2, 95 Wellington Street, Waterloo is open Monday to Friday, between 10am and 4pm.
Please contact the team at (02) 9384 4134 or email WaterlooConnect@homes.nsw.gov.au
The Waterloo Homes NSW Housing Office is located at 232 Pitt Street, Waterloo.
Please contact the team at (02) 9384 4166.