The plan commits our department to actions such as:
- Capability uplift in areas such as cultural safety and inclusive leadership
- Creating best practice co-design and consultation mechanisms
- Increasing our face-to-face presence in the community
- Providing the best in-language services and products
- Delivering more non-digital alternatives
- Coordinating our translation and interpretation service mechanisms
- Providing the best customer experience for our culturally diverse people and customers
DCS acknowledges the diversity in languages in NSW. If you would like to read this Plan in another language, please contact diversity@customerservice.nsw.gov.au