About Check-In
Check‑In is a simple, self-service option used in NSW Health hospitals and community health services to allow patients and visitors to let the clinic know they have arrived for an appointment, walk-in service or visit. It improves the arrival and waiting experience, using a combination of Check-In kiosks, SMS notifications and an online Check-In Patient Portal (for booked appointments).
How Check-In works
When you arrive at a NSW Health hospital or community health service, you can check in:
- at a Check-In kiosk
- online (for some booked appointments)
- with reception staff.
After checking in, you will receive a ticket number and instructions on what to do next.
If you have provided a mobile number, you will receive SMS updates about when and where to go for your appointment. Waiting area screens also show ticket numbers when patients or visitors are being called.
Using the Check-In Patient Portal
If you have a booked appointment at a participating clinic, you will be able to use the Check-In Patient Portal on your mobile phone, tablet or computer, to manage appointment related activities before and after your visit.
Through the portal, you can:
- view upcoming appointments
- request to reschedule or cancel an appointment
- receive messages and information from your clinic
- complete forms before or after your appointment
- check in online when you arrive (for some clinics)
- receive notifications when it is time for your appointment.
The Check-In Patient Portal is web based and can be accessed on your mobile phone, tablet or computer.
Benefits of Check-In
Check-In helps you:
- prepare for your appointment and know what to expect
- receive clear reminders, guidance and updates
- experience a smoother arrival, check in and waiting process
- stay informed and reduce uncertainty while you wait
- communicate more easily with clinics and health services.
Where Check-In is available
Check-In is being introduced across NSW Health hospitals and community health services. It is available at selected clinics and services, and availability may vary by location.
Only appointments from participating clinics appear in the Check-In Patient Portal. For other appointments, your clinic will contact you by mail, email or phone.
Keeping your information secure
NSW Health understands how important it is to keep your health information safe.
Check‑In meets strict government data protection standards and follows NSW Health privacy and security requirements to protect your personal information.
You can also help keep your information secure by:
- not sharing your login details
- using a secure internet connection
- logging out when you finish using the Portal.
Read the Check-In Patient Portal Privacy Collection Statement for more information.
Getting help
You can find more details on how to use the Check‑In Patient Portal, including registration and login, managing appointments, and answers to common questions on the Using the Check-In Patient Portal page.
If you need to change an appointment, use the Check-In Patient Portal or contact your clinic directly.
If you need help with the Portal, contact your clinic directly.
If you are experiencing a medical emergency, call 000 immediately.