Help us shape future digital services. You can ask a question, complete our survey or submit an idea.
Photo verification technology
Learn more about this technology and how it can help provide safer and more accessible services for you.
We are all used to having to prove who we are in order to get things done.
Some of us prove who we are by showing our drivers licence or birth certificate and are comfortable using paper-based documents.
Some of us look forward to a digital future where our identity and our licences, permits and passes can be carried on our mobile phone. Where we can digitally prove who we are at any time and any place.
A future where everyday tasks will be simple, safe and secure –accessing online banking services, collecting parcels at the post office, booking a doctor's appointment, picking up prescription medicine, checking into a hotel or flight, applying for a rental property and much more.
Prefers technology for everything
You like to opt into all digital services and prefer using your smart phone for daily tasks like catching public transport, showing your digital driver’s licence, paying your bills and managing insurances.
You will be able to add additional credentials to your smart phone. Greater access and even more mobility.
Likes technology for some things
You like the convenience of using your smart phone for some online tasks like checking your bank balance or MyGov for family affairs but you also like to keep some hard copy documents like your driver's licence and birth certificate.
As we continue to enhance our digital experience, you can choose which digital services you opt into.
Prefers paper-based documents
You choose to do all of your daily tasks with paper-based documents like posting bill payments, managing your life events over the telephone or by attending service centres.
You are comforted to know that existing services will be available. You may also want to understand a little bit more about using your smart phone to access NSW Government services.