OneCX program: Content guidance

The whole-of-government content strategy provides a framework for agencies to publish and maintain their content to deliver an inclusive, consistent user experience

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The key customer archetypes and behaviours that will help us focus our content.
Guiding principles for content design on
How things get published, approved and decommissioned
The website is inclusive by design and aims to meet Web Content Accessibility Guidelines (WCAG) 2.1 at an AA level.
Once consolidation is complete, agencies must follow record keeping requirements.
The support that is offered as part of the OneCX program
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Where should my content go?

Answer questions to determine where different types of content should be published on

Access e-learning resources and reference documents

As part of the onboarding process, contributors will have access to our online learning portal for tips and tricks on using our content management system, e-learning modules and a discussion forum.

Editor log in

Learning management system
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