Who our content is for
The key customer archetypes and behaviours that will help us focus our content.
Content principles
Guiding principles for content design on nsw.gov.au
Create, review and retire content
How things get published, approved and decommissioned
Accessibility
The nsw.gov.au website is inclusive by design and aims to meet Web Content Accessibility Guidelines (WCAG) 2.1 at an AA level.
Archiving websites
Once consolidation is complete, agencies must follow record keeping requirements.
Archiving content on nsw.gov.au
Retiring and unpublishing content is a critical part of the content lifecycle.
OneCX program service catalogue
The support that is offered as part of the OneCX program
Where should my content go?
Answer questions to determine where different types of content should be published on nsw.gov.au.
Access e-learning resources and reference documents
As part of the onboarding process, nsw.gov.au contributors will have access to our online learning portal for tips and tricks on using our content management system, e-learning modules and a discussion forum.
