What is the OneCX Program
The OneCX Program is transforming our customer’s digital experience with the NSW Government. It’s making it easier for customers to access the information they need, without having to understand or navigate the structure of government.
With over 750 websites across 10 NSW government portfolios, the OneCX Program is working with agencies to build nsw.gov.au as the single location for customers to source information.
A citizen can access government information in one place, without having to navigate government structures
Information is centred around citizen needs and behaviour, providing a seamless customer experience
Customers access nsw.gov.au and our social channel to have their say, ask questions and interact with the government, data and insights inform improvements to the experience
Leverage audience reach of nsw.gov.au and our social media channels
Lift staff capability in digital tools to manage agency content
Single channel for key government messages
Opportunity to access digital specialists for ongoing support
How OneCX is coming together
Creating a unified and customer-centric digital experience for people in NSW.
The Program will incorporate content from many NSW Government websites into a customer-centric information architecture on nsw.gov.au.
We prioritise website content to incorporate into nsw.gov.au based on 4 factors.
Our roadmap outlines what we are working on now and what we plan to deliver in the future.
Find out about the OneCX Program achievements, including milestones, and launches.
An outline of the support and services that are available to agency partners as part of the OneCX Program.
How to get involved
Answer some questions to work out whether your agency's content will be part of the OneCX program.
Your agency can do a number of things to prepare that can make the transition easier for all involved.
Submit your feedback, suggestions and questions to us.
Latest blog posts
As generative Artificial Intelligence (AI) continues to rise, we've been exploring ways to adopt these technologies to enhance efficiency while maintaining authenticity on social media.
With the OneCX Program Privacy Framework, we strive to uphold the privacy expectations of our customers and align with the legal standards set forth by NSW privacy legislation.
In the OneCX Program, privacy isn’t a feature; it’s the foundation and our unwavering commitment to maintain our customers’ privacy rights.
Insights and data on 2023’s top search queries and topics on nsw.gov.au. This reflects the community’s needs and the progress of the OneCX migration.