OneCX Program

Creating a more connected, accessible, and inclusive future for all of NSW.

About the OneCX Program

Learn more about the Program and its benefits.

Moving to nsw.gov.au

Understand the process of migrating with the OneCX Program.

Agency partner support and services

Find out about our ongoing support.

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Explainer video of the OneCX Program

What is the OneCX Program

The OneCX Program is creating a more connected, accessible, and inclusive future for all of New South Wales.  It’s making it easier for customers to access the information they need, without having to understand or navigate the structure of government.  

With over 750 websites across 12 NSW government portfolios, the OneCX Program mission is to empower and collaborate with government partners to establish one trusted source of truth for government information, services, and community feedback. 


Latest blog posts

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A diverse collage of people
What we're working on

Creating a more connected, accessible, and inclusive future for NSW

From our early beginnings to evolving into an all-of-government digital Program, the OneCX Program is delivering on our vision of a more connected, accessible and inclusive future for all of NSW. 

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Two people working on a computer and tablet at a desk
Ways of working

Understanding our customers: the role of research in the OneCX Program

How do we create exceptional user experiences (UX) that meet customers’ needs? Through research, we uncover who our customers are and how best to serve them.

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What we're working on

Content recommendations connect users with information faster

Learn how automation driven content recommendations on nsw.gov.au is streamlining access to NSW Government information, enhancing browsing efficiency and reducing content management workload. 

Migration to nsw.gov.au case studies

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A female student in a classroom with her peers sitting next to her and her male teacher helping her on an iPad

Digital Citizenship

The NSW Department of Education’s Digital Citizenship website migration to nsw.gov.au, modernised content, improved accessibility, and enhanced the user experience, empowering students, parents, and educators with easy-to-find, practical digital safety resources.

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Nepean Blue Mountains Local Health District staff and patient

Nepean Blue Mountains Local Health District

Learn about the health district’s experience participating in the OneCX Program, as well as their tips for agencies embarking on content migration.

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Training Services NSW

As part of NSW Department of Education, Training Services NSW is responsible for government-funded vocational education and training (VET) in NSW. Read more about their OneCX Program experience and migration to nsw.gov.au.

Contact us

Contact the NSW Digital Channels team to find out how to get involved with the OneCX Program.

Sign up to our newsletter

Public servants can sign up to our monthly newsletter to stay updated on the Program. 

Find out more

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