OneCX program

Making it easier to find, use, and understand information from the NSW Government on nsw.gov.au.

A sunset over a NSW beach


 

2:07

OneCX program video

Read transcript

 

OneCX program

The OneCX program is transforming our customer’s digital experience of NSW Government. It’s making it easier for customers to access the information they need, without having to understand or navigate the structure of government.  

With over 750 websites across 10 NSW government clusters, the OneCX program is working with agencies to build nsw.gov.au as the single location for customers to source information.

About OneCX program

Strategy and roadmap
Content guidance
Get involved

Want more? We want to hear from you: 

  • Give us feedback 
  • Write a blog post 
  • Sign up for regular updates.

Get in touch

Latest blog posts

Two people discussing while sitting at computer and laptop
What we're working on

Insights into the agency experience on nsw.gov.au

We’ve been undertaking research into the ongoing experience of agencies that have migrated to the nsw.gov.au platform. The purpose of the project was to collect feedback from agency customers to better understand their experiences of the nsw.gov.au platform and services in a business-as-usual (BAU) environment and to identify opportunities for improvement. 

people watching a board while another person is pointing at something on the board
Ways of working

The power of continuous improvement

How you can continuously improve whilst being agile. Tips and examples from the OneCX program. 

family sitting around table together
What we're working on

nsw.gov.au initiatives helping the people of NSW save money

Finding a way to cut costs and access financial support has become easier with the Cost of Living hub, Home Buyer Assistance Finder, Seniors Card and Companion Card pages on nsw.gov.au.

Top of page