OneCX Program: Content guidance

The whole-of-government content strategy provides a framework for agencies to publish and maintain their content to deliver an inclusive, consistent user experience

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Who our content is for

The key customer archetypes and behaviours that will help us focus our content.

Content principles

Guiding principles for content design on

Create, review and retire content

How things get published, approved and decommissioned


The website is inclusive by design and aims to meet Web Content Accessibility Guidelines (WCAG) 2.1 at an AA level.

Archiving websites

Once consolidation is complete, agencies must follow record keeping requirements.

OneCX Program service catalogue

The support that is offered as part of the OneCX Program.

CMS components guide

Understand what components are available in the CMS (content management system) and guidelines on how and when to use them.

Archiving content on

Retiring and unpublishing content is a critical part of the content lifecycle. 

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Where should my content go?

Answer questions to determine where different types of content should be published on

Access e-learning resources and reference documents

As part of the onboarding process, contributors will have access to our online learning portal for tips and tricks on using our content management system, e-learning modules and a discussion forum.

Editor log in

Learning management system
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