nsw.gov.au launches AI search summaries
AI is powering nsw.gov.au, with a quick summary now provided on top of search results. This makes it quicker and easier for customers to find what they need.
Protecting nsw.gov.au from cyber threats
Learn about the importance of cybersecurity, the role of NSW public servants and how nsw.gov.au is protected from cyber-attacks.
Protecting privacy on nsw.gov.au: the role of public servants
Public servants play a crucial role in keeping personal details safe on nsw.gov.au. Discover how your role helps protect privacy and maintain trust.
What tagging does behind the scenes on nsw.gov.au
Discover how tags connect content, power components, boost search, and prepare for future personalisation and reporting on nsw.gov.au.
Simplifying information with Easy Read
Discover how Easy Read is making government content clearer and more inclusive—with simplified text, images, and a dedicated hub on nsw.gov.au.
PDFs are almost never the answer
Guidelines and recommendations for the use of PDFs versus HTML content on the nsw.gov.au website.
The power of good content
Accessible language: why it matters and how the OneCX Program uses it.
The Year in Search on nsw.gov.au 2024
As 2024 comes to a close, we take a closer look at the search trends, milestones, and insights that defined the year on nsw.gov.au.
Using data to understand behaviour and optimise experiences
NSW Government Digital Channels uses Google Analytics 360 data to help inform and improve our website. Find out about how we’re using data as evidence to optimise content and the user experience.
2024, a year of growth and impact
Discover how the OneCX Program transformed the digital experience in 2024, enhancing accessibility, innovation, and collaboration for a connected NSW.