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Why the OneCX Program was established
A better customer experience
The OneCX Program is an all-of-government initative migrating over 450 government agency websites onto nsw.gov.au.
The nsw.gov.au website means a more connected, accessible, and inclusive future for all of NSW.
We're making it easier for citizens, businesses and public servants to access the information they need, without having to understand or navigate the structures of government.
With 12 portfolios across the NSW Government, the OneCX Program has a mission. To empower and collaborate with government partners to establish one trusted website for NSW Government information, services, and community feedback.
Content on nsw.gov.au is organised in customer-centred topics, rather than the structure of government, meaning information is easier to find.
We've built in accessibility using our Design System with its reusable templates (they include accordions and tabs) and design solutions (such as maps and filters).
Agency satisfaction with nsw.gov.au is 86%, which drives trust in the information we’re sharing – crucial in the age of disinformation.
Agencies are experiencing expanded reach thanks to nsw.gov.au's user-centred services.
Because of the foundations we’ve built, we’re now integrating AI-powered features (such as smart search, content summaries, personalisation) quickly and consistently.
Embedded security and compliance at every layer means new features can be scaled safely, protecting sensitive data and meeting regulations as the platform grows.
Over the years, NSW Government agencies created hundreds of different websites. This resulted in information that was duplicated, fragmented, and sometimes conflicting.
From a technology perspective, we had multiple platforms, each with slightly different implementation.
Inconsistent design made it hard for customers to trust they were getting correct official information.
The OneCX Program was established in 2019 in response to these issues.
Experienced digital transformation
Since the beginning of the program:
- We've uplifted and migrated 204 websites to nsw.gov.au as at December 2025.
- We've worked with agencies across all 12 portfolios and received an 86% satisfaction rate.
Our vision and roadmap
Agencies working with the OneCX Program
See whose websites we're migrating now, and which ones are next.
How to join the OneCX Program
Find your best contact person so you can explore migrating your website.
Learn more about our platform
Benefits of moving your website to nsw.gov.au
Discover what nsw.gov.au provides for the citizens and businesses of NSW, and the benefits of the platform to your agency and the government.
How nsw.gov.au is built and what it can do
Learn about our platform, including our security and accessibility, the analytics and search functions of nsw.gov.au and our support services.
How we add to the nsw.gov.au technology stack
Find out about our approach to adding to our platform's architecture, and learn how to request a new feature.
Thinking about website migration?
What your agency can expect
Find out about the support and training OneCX provides, what your content will look like on nsw.gov.au, and the benefits of our world-class web platform.
Moving your website to nsw.gov.au
Discover what the migration process entails, how customers will find your content, and the publishing process once you're part of nsw.gov.au.
Our achievements
Find out about what we've achieved since the OneCX Program started, including the websites migrated and milestones reached.
Contact us and subscribe
Agencies can:
Contact the OneCX Program for further details.
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