How to join the OneCX Program

Learn about how we prioritise our roadmap and who to contact to start your agency's journey.

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How to join

To explore joining the OneCX Program, contact your portfolio lead (usually a director) in the first instance.

How we agree agency readiness

Websites are added to the OneCX Program roadmap by agreement with portfolio leads.

We hold quarterly meetings with them to:

prioritise sites for the roadmap
understand the readiness of agencies.

Find your portfolio lead

The portfolio leads for the OneCX program are:

Premier's Department – Director, Digital Workplace Development & Support
Communities and Justice – Director Digital Experience
Creative Industries, Tourism, Hospitality and Sport – Director Brand, Content & Digital
Customer Service – Director, Digital Content and Channels
Education – Director Schools, Application Services, Information Technology Directorate (ITD)
Health – Director, Channels
Planning and Environment – Director Digital Experience, Customer Technologies and Engagement (DXCTE)
Primary Industries and Regional Development – Director Communications Strategy, Media and Ministerial Services
Transport – Director Digital & Creative Communications
Treasury – Director Treasury Communications

How we prioritise the roadmap

When we're deciding which websites to migrate first, we consider 4 factors.

We consider:

Impact on communities and businesses

Our primary focus is on improving digital information and access to services for the people and businesses of NSW. We recognise the importance of digital services in their daily lives and their interactions with government platforms.

We look at factors such as:

uplift opportunity for customer experience, content quality, readability
website traffic
whether the content serves diverse communities
content alignment to user needs
opportunities to reduce existing pain points.

Learn more about how we ensure accessibility.

Aligning with the NSW Government's priorities

We closely align our work with the NSW Government's focus areas, policy commitments, and time-critical initiatives – such as cost-of-living and housing priorities.

Our approach supports government commitments to inclusive digital experiences, responsible artificial intelligence, data-driven decision-making, and robust cybersecurity safeguards, while remaining mindful of time pressures and cost efficiencies.

Meeting agency needs

We're also making sure to meet the specific needs of government agencies. We aim to provide tools and solutions that help them serve the public better.

We take into account agency campaigns and opportunities for risk reduction and innovation that can be used by other agencies.

Website complexity and team capacity

We also consider the different complexities of websites.

With agency input, we carry out an initial audit of your site, which includes:

content assessment – partnering with the Data Analytics Centre to identify the size and complexity of the site
technical assessment – understanding the technical requirements for the website
content readiness – preparing agencies to review content before migration
privacy assessment – identifying key forms requiring Privacy Impact Assessments
agency readiness – understanding which stakeholders to engage, which leaders to consult and who should have final sign off
other considerations – knowing the technical or security complexities, and contractual or portfolio requirements, all of which may affect priority or readiness.

We review the OneCX Program's capacity as well, to ensure our teams can achieve what we set out to do within specific timeframes.

Learn more about the agency's role at preparing to migrate.

Moving your website to nsw.gov.au

Learn about the process of migrating your content, the support and training the OneCX Program provides, and how users will find your information.

Two people looking at hand drawn plans for a website.