Agencies working with the OneCX Program
Find out who we're currently working with and what's planned for the future.
What we're working on now
See what the OneCX Program team is working on now, including:
- agencies and websites being migrated
- improvements to the nsw.gov.au platform
- enhancements for nsw.gov.au customers.
Content migration
Climate Change, Energy, the Environment and Water
- Central West Orana Renewable Energy Zone
Communities and Justice
- Advocate for Children and Young People
- Domestic, Family & Sexual Violence
- NSW Office for Youth
Creative Industries, Tourism, Hospitality and Sport
- Office of Sport
Customer Service
- Digital NSW
- SafeWork NSW
- Spatial Services
Education
- NSW Early Learning Commission
NSW Health
- Sydney Local Health District
Primary Industries and Regional Development
- Department of Primary Industries and Regional Development
Transport for NSW
- Transport for NSW projects
Improving our processes and functionality
Security and privacy
- GitHub Actions upgrade
- Okta Australian data cell migration
- React 19 upgrade
Initiatives
- AI Writing Tool (Copilot)
- Content review annotation tool discovery
- Content Management System (CMS) user roles and access review
- Customer Relationship Management (CRM) initiatives
- Drupal 11 platform upgrade to improve performance, security, and user experience
- Environment and database performance
- nsw.gov.au Help Hub uplift
- Reusable content blocks in content management system (CMS)
A unified customer experience
Customer experience
- AI-driven Chatbot
- CMS support for right-to-left languages
Initiatives
- Feedback insights reporting enhancements
- Generative AI-driven enhancements for translation and Easy Read (proof of concept)
- Map platform review
- Webform enhancements
What we're working on next
See what's planned for the nsw.gov.au roadmap.
Content migration
Climate Change, Energy, the Environment and Water
- Asbestos in NSW
Customer Service
- Office of the Registrar General
- Park'nPay
- Revenue NSW
- State Insurance Regulatory Authority
Communities and Justice
- Office for Veterans Affairs
Health
- Healthy Eating Active Living – Active and Healthy
- NSW Health – Mental Health Branch
- NSW Health – Regional Health
- South Eastern Sydney Local Health District
Transport
- Transport for NSW projects
Improving our processes and functionality
Initiatives
- Monitoring and alerting upgrade
- Release process improvements
A unified customer experience
Customer experience
- Resource content type review
- Customer feedback front-end replacement
- Map refactoring
Initiatives
- Decision trees and calculators improved authoring experience
- Topic and audience mapping to Google Analytics
- Website experimentation and personalisation activities
Joining the OneCX Program
Learn about how we prioritise our roadmap, and who to contact to start your agency's journey.
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Contact us and subscribe
Agencies can:
Contact the OneCX Program for further details.
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