Agencies working with the OneCX Program
Find out who we're currently working with and what's planned for the future.
What we're working on now
See what the OneCX Program team is working on now, including:
- agencies and websites being migrated
- improvements to the nsw.gov.au platform
- enhancements for nsw.gov.au customers.
Content migration
- Climate Change, Energy, the Environment and Water
- LeadSmart
- Communities and Justice
- Advocate for Children and Young People
- Domestic, Family & Sexual Violence
- NSW Office for Youth
- Office for Veterans Affairs
- Creative Industries, Tourism, Hospitality and Sport
- Office of Sport
- Customer Service
- Digital NSW
- SafeWork NSW
- Spatial Services
- Education
- NSW Early Learning Commission
- NSW Health
- Sydney Local Health District
- Primary Industries and Regional Development
- NSW DroughtHub
- Transport for NSW
- Projects
Improving our processes and functionality
Security and privacy
- GitHub Actions upgrade
- MS Defender security implementation
- Okta Australian data cell migration
- React 19 upgrade
Initiatives
- AI Writing Tool (Copilot)
- Content review annotation tool discovery
- Content Management System (CMS) user roles and access review
- Customer Relationship Management (CRM) initiatives
- Digital Asset Management system
- Drupal 11 platform upgrade to improve performance, security, and user experience
- Environment and database performance
- nsw.gov.au Help Hub uplift
- Reusable content blocks in content management system (CMS)
- Spatial Services map platform feasibility report
A unified customer experience
Customer experience
- AI-driven Chatbot
- CMS support for right-to-left languages
Initiatives
- Feedback insights reporting enhancements
- Generative AI-driven enhancements for translation and Easy Read (proof of concept)
- Map platform review
- Webform enhancements
What we're working on next
See what's planned for the nsw.gov.au roadmap.
Content migration
- Climate Change, Energy, the Environment and Water
- Asbestos in NSW
- Customer Service
- Office of the Registrar General
- Park'nPay
- Retirement Village Calculator
- Revenue NSW
- Communities and Justice
- Domestic, Family and Sexual Violence information Hub
- Veterans Affairs
- Roadmap planning
- Health
- Healthy Eating Active Living – Active and Healthy
- NSW Health – Mental Health Branch
- NSW Health – Regional Health
- South Eastern Sydney Local Health District
- Primary Industries and Regional Development
- Corporate website
- Transport
- Transport for NSW projects
Improving our processes and functionality
Security and privacy
- Cyber security attestation
Initiatives
- Monitoring and alerting upgrade
- Release process improvements
A unified customer experience
Customer experience
- Resource content type review
- Customer feedback front-end replacement
- Map refactoring
Initiatives
- Decision trees and calculators improved authoring experience
- Topic and audience mapping to Google Analytics
- Website experimentation and personalisation activities
Joining the OneCX Program
Learn about how we prioritise our roadmap, and who to contact to start your agency's journey.
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Contact us and subscribe
Agencies can:
Contact the OneCX Program for further details.
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