How we add to the nsw.gov.au technology stack
Find out about our approach to adding to our platform's architecture, and learn how to request a new feature.
What is a technology stack?
A technology stack is a collection of tools behind a website that ensures the platform is fast, secure and reliable.
nsw.gov.au's stack includes:
- privacy protections
- identity verification and management systems
- performance optimisation and monitoring applications.
How we add to the platform's technology stack
The nsw.gov.au team completed a technology stack review with agencies to understand the current technological ecosystem in 2021.
Insights and requirements collected from the surveys and workshops informed the recommendations we made for a platform architecture that caters to the content and integrations of the websites being migrated.
Our approach
Learn from others
Throughout the content strategy development process, the team has collected insights from similar projects run by other agencies and jurisdictions. We will do the same with our technology.
By hearing of the experience and lessons learnt by others, we can share ideas, solve problems, reduce risk and avoid pitfalls.
Leverage existing contracts, products or teams
After we identify a technical component that is required by multiple websites in order to migrate, we will review whether any agencies have a mature solution that could be repurposed for the whole of government website.
Repurposed solutions could include:
- existing contracts with vendors
- product licences
- other digital teams that could broaden their remit to support the whole of government website.
Think customer first, not technology first
We don’t adopt technology for technology’s sake.
The technology that we use must serve our program objectives, and the NSW Government’s priority to put the customer at the centre.
The customer’s needs drive our continuous improvement to make the experience better for them.