Inside OneCX

Find the latest news, updates and insights from the OneCX team and other agencies across the NSW Government.

Latest blog updates

Cartoon hand holding smartphone, displaying graphs

NSW Government Digital Channels uses Google Analytics 360 data to help inform and improve our website. Find out…

OneCX Thumbnail of people

As 2021 draws to a close, it’s a wonderful opportunity to reflect upon the year that was, to take stock of…

Reviewing customer insights. Man standing at whiteboard with pen

Listening to our customer’s experience of nsw.gov.au, is vital for continuous improvement and the ongoing work…

Colourful illustration of 3 people performing visual digital testing of computer screen

The NSW Digital Channels Quality Assurance team is leveraging AI (artificial intelligence)…

About Business Connect Nutrition Station business owner

In this guest post, Marie Ashworth (Program Officer, Engagement) talks to us about her recent experience within…

A group of people standing at a desk using post it notes in planning meeting.

There has never been a more important time for government to present data openly and clearly to inform and…

A large group of men and women having a discussion at a meeting.

Have Your Say (or HYS) is a centralised hub on nsw.gov.au. HYS allows the public to provide feedback on current…

Hands typing on a computer.

The NSW Government social team uses good content to tackle complacency towards COVID Safe behaviours. 

Communications specialists from across NSW Government working at the State Emergency Operations Centre (SEOC) in Homebush for the COVID-19 response.

Cross-agency cooperation and effective communication were key to the NSW Government’s COVID-19 response.

Female using a laptop in her home

For the last year our training approach has been based solely in a remote learning environment. The focus has…

Stay in touch with the OneCX program

Sign up to our newsletter for regular updates on the program rollout.

Top of page