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The nsw.gov.au showcase included the latest user testing results, the project roadmap and a panel session with…

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For the last year our training approach has been based solely in a remote learning environment. The focus has…

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A connected, customer-centric and innovative communications strategy helped businesses comply with COVID Safe…

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Maria Leonardis is the DCS Digital Channel’s team Content Manager. Here, she…

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A customer-centric government is one that recognises its citizens as customers, puts them at the centre of…

NSW Government staff test sight impairment simulator glasses

Charissa Ramirez is a user-experience coordinator at the NSW Department of Customer Service. She is part of a…

Woman typing on laptop

Working with customer mindsets is an alternative to persona-based content design. A customer mindset approach…

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Usability testing is a way to evaluate a product or product feature by testing it on users. We do this by…

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In April 2020, the Department of Customer Service (DCS) website was one of the first to be consolidated into…

Flipping wooden cubes for new year change 2020 to 2021

2020 was a year like no other. A year that started with the worst bushfires the state has seen, to floods, and…

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