Skip to main content

Latest blog updates

A group of people standing at a desk using post it notes in planning meeting.

There has never been a more important time for government to present data openly and clearly to inform and…

A large group of men and women having a discussion at a meeting.

Have Your Say (or HYS) is a centralised hub on nsw.gov.au. HYS allows the public to provide feedback on current…

Hands typing on a computer.

The NSW Government social team uses good content to tackle complacency towards COVID Safe behaviours. 

Communications specialists from across NSW Government working at the State Emergency Operations Centre (SEOC) in Homebush for the COVID-19 response.

Cross-agency cooperation and effective communication were key to the NSW Government’s COVID-19 response.

Female using a laptop in her home

For the last year our training approach has been based solely in a remote learning environment. The focus has…

Woman holding an open sign.

A connected, customer-centric and innovative communications strategy helped businesses comply with COVID Safe…

Man standing inside bus with a mobile phone

Maria Leonardis is the DCS Digital Channel’s team Content Manager. Here, she…

Person writes customer centric in notebook

A customer-centric government is one that recognises its citizens as customers, puts them at the centre of…

NSW Government staff test sight impairment simulator glasses

Charissa Ramirez is a user-experience coordinator at the NSW Department of Customer Service. She is part of a…

Woman typing on laptop

Working with customer mindsets is an alternative to persona-based content design. A customer mindset approach…

Stay in touch with the OneCX program

Sign up to our newsletter for regular updates on the program rollout.

Top of page