Paying a toll

Motorists are required to pay tolls when using toll roads in NSW and other States. Tolls are paid electronically using toll accounts and temporary pass account.

If you travel on a toll road without an active toll account or pass, you have 72 hours to pay or create a toll account. Find out How to get an electronic tag or pass. 

If you do not pay for the trip, a Toll Payment Demand will be issued which includes the toll charge plus a video matching fee 

How do I avoid a Toll Payment Demand?

To avoid receiving a Toll Payment Demand, make sure you pay for your tolls when you travel by using an active toll account or pass. You can find more information on setting one up by visiting How to get an electronic tag or pass.

Before travelling on a toll road, ensure you have an active toll account or a valid pass. Your vehicle should be correctly linked to the account and there should be sufficient funds available. If your account is suspended, please top it up before you travel.

What is an “Unpaid Toll Reminder”?

If you haven’t paid for your trip at the time of travel, you may receive an “Unpaid Toll Reminder” email. This reminder gives you the opportunity to pay your toll before a Toll Payment Demand is issued.Please note that video matching fees may apply at the time of payment.

If the toll is not paid within 48 hours after the reminder is sent, a Toll Payment Demand will be issued. If you don't pay the toll by the due date, you may incur additional fees.

Why did I receive a Toll Payment Demand when I have a toll account?

You may still receive a Toll Payment Demand  if even if you have an electronic toll account in certain circumstances. This can happen if your account is suspended, your tag is not detected  or your vehicle’s licence plate number is not linked to your account or your account was not active at time of travel (for example: due to  insufficient funds or if your tag was not properly mounted on the windscreen).

To help prevent this, consider adding your licence plate number to your account so it can be automatically matched if there is an error reading your tag. For tagless accounts, your vehicle’s licence plate number should always be linked to your account. Please note that tolls paid for via licence plate matching may incur a video matching fee on top of the toll.

Additionally, if your payment details change, such as when your credit card expires, you should update them with your toll account provider to ensure uninterrupted service. 

In Sydney, there are two providers who manage toll roads. To pay a toll or Toll Payment Demand online, visit the relevant provider's website.

If you have an existing account, contact your toll account provider as there may be an issue with your account. Once your account is in good working order, you can pay the unpaid trip which will include a video matching fee. If you have received a Toll Payment Demand, you can transfer it to your account. 

If you do not have a tolling account, contact the toll road operator below and pay the toll plus the video matching fee. If you have been issued a Toll Payment Demand you will have to pay the toll plus a video matching fee.

From July 2026, vehicle owners and registered operators will no longer be able to nominate another driver for toll trips taken on or after that date. This means that, from July 2026, if your vehicle travels on a NSW toll road, you will be responsible for ensuring the toll is paid, even if someone else was driving your vehicle.

Under the Roads Regulation 2018, tolls must be paid when a vehicle passes a toll point, at the time and in the way specified by the toll operator. Unpaid tolls and related charges may be recovered from the registered operator of the vehicle. Under the Roads Act 1993, the vehicle owners may also be held responsible for certain toll related offences involving that vehicle. 

If you receive a paper Toll Notice but were not the person driving at the time, do not pay the Toll Notice. You can give the notice to the person who was driving, or you can nominate them via a statutory declaration.

See Submit a statutory declaration for a toll notice to learn how to nominate another driver.

If you do not agree with the notice, you can Lodge an objection.

Please note that nominations of another driver will not be accepted as a valid objection (excluding stolen vehicles or extenuating circumstances). Vehicle owners are responsible for payment of tolls. Any reimbursement for payment of a toll from another driver must be handled directly between you and the driver.

In the event that your vehicle was stolen, a valid Police Event Number must be provided to support your request.