Training Services NSW complaint or compliment form

Training Services NSW works to improve training outcomes for the people of NSW.

Customer service employee taking phone call

Complaints Training Services NSW can support you with

This form is to raise an issue, provide a compliment, feedback, or make a complaint regarding Adult and Community Education Providers, Smart and Skilled, Apprenticeships and Traineeships, and NSW Training awards. Your complaint will be assigned to a case manager within two business days.

If your complaint is not listed above please contact one of the following

All registered training organisations (RTO) are required to have processes to protect consumers and handle complaints.

If you have a complaint about a NSW VET Training Provider, the first step is to lodge a complaint through your provider's process and channel.

If your complaint is intended for the services below, please contact them through their complaints handling forms.

For complaints regarding poor quality of training
Australian Skills Quality Authority (ASQA)
Phone: 1300 701 801
Webform: www.asqa.gov.au/about/complaints/complaints-about-training-providers

For complaints regarding TAFE NSW
TAFE NSW
Phone: 13 28 11
Webform: www.tafensw.edu.au/about/complaints-feedback

For complaints regarding a refund or costs associated with training
NSW Fair Trading
Phone: 13 32 30 (8.30am to 5pm, Mon - Fri)
Webform: www.fairtrading.nsw.gov.au/help-centre/online-tools/make-a-complaint

For complaints relating to your experiences whilst undertaking training in the vocational education and training (VET) sector
National Training Complaints hotline
Phone: 133873
Webform: www.dewr.gov.au/national-training-complaints-hotline

For work health and safety complaints
Safework NSW
Phone: 13 10 50 (8.30am to 5pm, Mon - Fri)
Website: www.safework.nsw.gov.au/safety-starts-here/consultation@work/safety-complaints

Required field
Is the program funded by Smart and Skilled?
Have you followed the providers complaint process?

Please refer to your training provider and follow their complaint process in the first instance or contact the training support services listed at the top of this page.

If applicable include full name & organisation details.
By selecting Anonymous, you will not receive a copy of the response and will not be contacted in relation to your feedback.
Your details

Located in your Notification of enrolment – Student copy e.g. C221234567 or S221234567
 




 

Please attach previous complaint correspondence with the Provider in the supporting documentation upload field below. 

Please attach supporting documents.
Maximum 4 files.
5 MB limit.
Allowed types: jpg, jpeg, gif, png, pdf, doc, docx.
25 MB limit per form.
Privacy Collection Notice

Your personal information will only be used for the purpose you are providing it in this form. Please read the privacy collection notice for more information about how we handle your information.

You are providing this personal information so that Training Services NSW can process your request.  

This information will only be used for complaint or compliment feedback and for directly related actions arising from that request.  

Training Services NSW will not disclose your personal information to anybody else unless required or authorised by law, such as by court order. 

Training Services NSW will store and protect your personal information until the enquiry or purpose of contact has concluded. Subject to any other legal requirements regarding information retention, your information will be retained for 60 days. You may opt-in to be placed on mailing lists, newsletters or other recurring communications forums. If you do, your information will be used for this purpose and stored until you chose to opt-out.  

More information 

This privacy notice applies only to the information you are providing in this form. If you would like to know more about how Training Services NSW meets its regulatory obligations in collecting, using, sharing and storing personal information, you can read the complete Privacy Policy and Plan at https://education.nsw.gov.au/about-us/rights-and-accountability/privacy.

You have the right to access your personal information held by Training Services NSW, without excessive delay or expense. You also have the right to have your personal information corrected if it is inaccurate or out-of-date.  

If you would like to access or correct your personal information, please contact below: 

Legal Services - Privacy

Department of Education
GPO Box 33
SydneyNSW2001
Australia

02 7814 3896

Access to information

You may also contact Training Services NSW if you have any questions about this privacy notice. 

Background 

Personal information  

Personal information is any information or an opinion about an individual whose identity is apparent or can reasonably be ascertained. 

Privacy and Personal Information Protection Act 1998 

NSW Government Agencies must comply with the Information Protection Principles (IPPs), which are outlined in the Privacy and Personal Information Protection Act 1998 (PPIP Act). These regulate the collection, storage, use and disclosure of personal information held by Government Agencies. 

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