Recovery Support Services

Recovery Support Services (RSS) will link you to a recovery support worker, who can help you navigate and access services and available disaster assistance.

Recovery support workers will walk alongside you in  your recovery journey, providing support or a plan to address the complex challenges and issues that emerge after a disaster. Recovery Support Services will also build your connections and link you with local community resources, services and and programs.

These services provide:

• a dedicated support worker
• specialist disaster recovery assistance (planning, insurance, legal etc)
• culturally safe and trauma-informed care
• information, advocacy and referral
• support to access financial assistance including grants, counselling and loans
• support to access material needs (food, housing, contents etc)
• practical, personal and emotional support
• recovery updates and information and
• links to other services and programs in your community.

Accessing the Recovery Support Services

Anyone impacted by the recent disasters (Tropical Cyclone Alfred in Northern Rivers Region March 2025 event, (AGRN 1212) and Severe Weather and Flooding in Central West Region 2022 (AGRN 1030 and 1034) can access Recovery Support Services. This can include:

• Anyone living or working in a disaster impacted Local Government Area
• people  with damaged or destroyed homes
• people experiencing additional impacts from the floods (i.e. social, emotional and financial)
• business owners
• primary producers and rural landholders.

No formal referral is required to access the Recovery Support Services.

There is no cost, participation is voluntary and you have a choice of providers.

You can phone or email your local Recovery Support Service directly. Other services and agencies can help to link you to the Recovery Support Service in your area.