Recovery Support Services

If you are finding the available disaster support overwhelming and don’t know where to start – the recovery support service is here to help you step-by-step navigate the range of available local, state and national services and assistance, for the range of needs that arise after a disaster.

Recovery Support Services (RSS) will link you to a recovery support worker, who can help you navigate and access services and available disaster assistance.

Recovery support workers will walk alongside you in  your recovery journey, providing support or a plan to address the complex challenges and issues that emerge after a disaster. Recovery Support Services will also build your connections and link you with local community resources, services and and programs.

These services provide:

• a dedicated support worker
• culturally safe and trauma-informed care
• information, advocacy and referral
• practical, personal and emotional support
• specialist disaster recovery assistance (planning, insurance, legal etc)
• support to access financial assistance including grants, counselling and loans
• support to access material needs (food, housing, contents etc)

Accessing the Recovery Support Services

Anyone impacted by these recent disasters can access support:

• NSW East Coast Severe Weather Event May 2025, (AGRN 1212)
• ex-Tropical Cyclone Alfred in Northern Rivers Region March 2025 event, (AGRN 1198)
• Severe Weather and Flooding in Central West Region 2022 (AGRN 1030 and 1034)

No formal referral is required to access the Recovery Support Services.

There is no cost, participation is voluntary and you have a choice of providers.

You can phone or email your local Recovery Support Service directly. Other services and agencies can help to link you to the Recovery Support Service in your area.