Recovery Support Services
If you have been affected by floods, Recovery Support Services will help you in your recovery journey by providing personalised, free, long-term support.
Recovery Support Services will link you to your own personalised recovery support worker, who can help you navigate and access services and disaster assistance packages.
Recovery support workers will walk alongside you, providing you with help to address the complex challenges and issues that emerge throughout your recovery journey. Recovery Support Services will also build your connections with local community resources and can link you to programs and services.
These services provide:
- a dedicated support worker
- assistance to access financial grants, services and loans
- practical, personal and emotional support
- recovery updates and information and
- links to other services and programs in your community.
Accessing the Recovery Support Services
Anyone directly impacted by the floods can access Recovery Support Services.
This includes:
- residents with damaged or destroyed homes
- residents experiencing additional impacts from the floods (i.e. social, emotional and financial)
- business owners
- primary producers and rural landholders.
No formal referral is required to access the support of the Recovery Support Services.
There is no cost, participation is voluntary and customer-led, and you have a choice of providers.
You can phone or email your local Recovery Support Service directly. Other services and agencies can help to link you to the Recovery Support Service in your area.
Recovery Support Service Providers
Service providers in Northern Rivers local government areas
Advocate for Children and Young People
Servicing: All Northern Rivers
youthsupportservices@acyp.nsw.gov.au
Bulgarr Ngaru Medical Aboriginal Corporation
Servicing: Clarence Valley, Kyogle, Richmond Valley, Tweed
Grafton – 1800 571 117
Casino – 1800 571 101
Tweed Heads – 1800 571 144
www.bnmac.com.au/contact
Bullinah Aboriginal Health Service – Flood Recovery Support
Servicing: Ballina
02 6681 5644
floodrss@bullinahahs.org.au
Kyogle Together
Servicing: Kyogle
0473 648 480
RSSManager1@kyogletogether.org.au
Mid Richmond Neighbourhood Centre
Servicing: Ballina (Wardell), Richmond Valley (Coraki & Woodburn)
02 6682 4334
rssworker@mrnc.com.au
Mullumbimby & District Neighbourhood Centre
Servicing: Byron
0499 864 218 / 02 6684 1286
intake.rss@mdnc.org.au
Nimbin Neighbourhood and Information Centre
Servicing: Lismore (northern) and Tweed
02 6689 1692
Pottsville Beach Neighbourhood Centre
Servicing: Tweed
0476 677 422 / 02 6676 4555
rss@pbnc.org.au
Social Futures
Servicing: Byron, Clarence Valley, Lismore and Tweed, plus other locations if requested
1800 719 625
recoveryconnect@socialfutures.org.au
The New School of Arts Neighbourhood House Inc. (South Grafton)
Servicing: Clarence Valley
02 6640 3800
recoverysupport@nsoa.org.au
Uniting
Servicing: Ballina, Kyogle, Lismore, Richmond Valley, plus other locations across Mid North Coast and Northern Rivers if requested
0403 786 473
recoverysupport@uniting.org
Service providers in Northwest Sydney and Central Coast local government areas
Peppercorn Services Inc
Servicing: Central Coast, Hawkesbury, The Hills
02 4587 0225
rss@peppercorn.org.au
Statewide support for primary producers and rural landholders
The Department of Primary Industries Rural Recovery Support Service supports flood impacted primary producers and rural landholders anywhere in NSW, including the Northern Rivers and Greater Sydney Region.