Recovery Support Services
If you have been impacted by disaster, Recovery Support Services will help you in your recovery journey by providing free, personalised, medium to long-term support.
Recovery Support Services (RSS) will link you to a recovery support worker, who can help you navigate and access services and available disaster assistance.
Recovery support workers will walk alongside you in your recovery journey, providing support or a plan to address the complex challenges and issues that emerge after a disaster. Recovery Support Services will also build your connections and link you with local community resources, services and and programs.
These services provide:
- a dedicated support worker
- specialist disaster recovery assistance (planning, insurance, legal etc)
- culturally safe and trauma-informed care
- information, advocacy and referral
- support to access financial assistance including grants, counselling and loans
- support to access material needs (food, housing, contents etc)
- practical, personal and emotional support
- recovery updates and information and
- links to other services and programs in your community.
Accessing the Recovery Support Services
Anyone impacted by the recent disasters (Tropical Cyclone Alfred in Northern Rivers Region March 2025 event, (AGRN 1212) and Severe Weather and Flooding in Central West Region 2022 (AGRN 1030 and 1034) can access Recovery Support Services. This can include:
- Anyone living or working in a disaster impacted Local Government Area
- people with damaged or destroyed homes
- people experiencing additional impacts from the floods (i.e. social, emotional and financial)
- business owners
- primary producers and rural landholders.
No formal referral is required to access the Recovery Support Services.
There is no cost, participation is voluntary and you have a choice of providers.
You can phone or email your local Recovery Support Service directly. Other services and agencies can help to link you to the Recovery Support Service in your area.
Recovery Support Service Providers
Bulgarr Ngaru Medical Aboriginal Corporation
Servicing: Clarence Valley, Richmond Valley, Tweed local government areas
Grafton 1800 571 117
Casino 1800 571 101
Tweed Heads 1800 571 144
www.bnmac.com.au/contact
Bullinah Aboriginal Health Service – Flood Recovery Support
Servicing: Ballina local government area
02 6681 5644
floodrss@bullinahahs.org.au
Mid Richmond Neighbourhood Centre
Servicing: Ballina (including Wardell), Richmond Valley (including Coraki & Woodburn) local government areas
02 6682 4334
rssworker@mrnc.com.au
Mullumbimby & District Neighbourhood Centre
Servicing: Byron local government area
0499 864 218 / 02 6684 1286
intake.rss@mdnc.org.au
Social Futures
Servicing: Byron, Clarence Valley, Kyogle, Lismore and Tweed local government areas
1800 719 625
recoveryconnect@socialfutures.org.au
The New School of Arts Neighbourhood House Inc. (South Grafton)
Servicing: Clarence Valley local government area
02 6640 3800
recoverysupport@nsoa.org.au
Uniting
Servicing: Ballina, Kyogle, Lismore, Richmond Valley local government areas
0403 786 473
recoverysupport@uniting.org
Uniting
Servicing: including but not limited to: Cabonne, Forbes, Lachlan local government areas
6/344 Clarinda Street Parkes
1800 574 007
recoverysupportservice@uniting.org
Shoalhaven Recovery Support Service
Servicing: Shoalhaven local government area
Monday-Friday 9am-5pm
02 4429 5888
recovery@shoalhaven.nsw.gov.au