Ensure you, your family members, vulnerable neighbours and pets are safe and accounted for. If people are missing, seek help by calling Triple Zero (000).
Seek medical help
Stay as calm as possible and attend to physical injuries and emotional distress. Access emergency medical help and mental health services:
- Maintaining health after floods and storms
- Mental health support and resources
- Find doctors and other health services near you
- Avoid risks to your health during clean up
Secure ID and other important documents
Try to locate your essential financial documents and identification.
If you have lost them or they were destroyed, you can apply to have them replaced for free.
Shut off damaged utilities
If your property is damaged or unsafe, secure your property and seek temporary accommodation.
Find guidance on what dangers to watch out for in your home on How to avoid risks during clean up.
- do not enter a damaged building or structure, unless deemed safe to do so by authorities.
- take great care around electricity – follow the SES Electricity Safety Tips.
Assess property damage
If you can still live in your property but critical repairs are required, be sure to:
- take photos of the damage
- secure valuables
- reach out for Legal and insurance support.
Get financial help
If your local area is declared as impacted by a disaster, you may be entitled to financial assistance from the government.
You can finder further information on Emergency financial support for people affected by floods.
Make sure you also:
- save receipts related to anything you spend on property repairs
- watch out for home repair scams
- contact your insurer for information on your policy and to submit a claim, if applicable
- check financial support available for your circumstances.