What to do immediately after a flood

Steps to help you recover after a major flooding event, once you're no longer in immediate danger.

Safety first

Ensure you, your family members, vulnerable neighbours and pets are safe and accounted for. If people are missing, seek help by calling Triple Zero (000).

Seek medical help

Stay as calm as possible and attend to physical injuries and emotional distress. Access emergency medical help and mental health services:

 

Secure ID and other important documents

Try to locate your essential financial documents and identification.

If you have lost them or they were destroyed, you can apply to have them replaced for free.

Shut off damaged utilities

If your property is damaged or unsafe, secure your property and seek temporary accommodation.

Find guidance on what dangers to watch out for in your home on How to avoid risks during clean up

In particular:

  • do not enter a damaged building or structure, unless deemed safe to do so by authorities.
  • take great care around electricity – follow the SES Electricity Safety Tips.

You can find information about emergency accommodation at a local recovery centre or by calling Service NSW on 13 77 88.

Assess property damage

If you can still live in your property but critical repairs are required, be sure to:

Get financial help

If your local area is declared as impacted by a disaster, you may be entitled to financial assistance from the government. 

You can finder further information on Emergency financial support for people affected by floods.

Make sure you also:

  • save receipts related to anything you spend on property repairs
  • watch out for home repair scams
  • contact your insurer for information on your policy and to submit a claim, if applicable
  • check financial support available for your circumstances.
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