Inside OneCX program

Find the latest news, updates and insights from the OneCX program team and other agencies across the NSW Government.

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illustration of people pointing at two websites

With customer-centricity at the core of, our User Experience (UX) and User Interface (UI) designers…


Illustration of website design elements

To effectively serve the needs of the people of NSW, needs to set the benchmark for reliability and…


Graphic of a woman making changes to a web page

The NSW Government Digital Channels team uses the strengths of each individual designer to design and optimise…


A group of people standing at a desk using post it notes in planning meeting.

There has never been a more important time for government to present data openly and clearly to inform and…


NSW Government staff test sight impairment simulator glasses

Charissa Ramirez is a user-experience coordinator at the NSW Department of Customer Service. She is part of a…


Group of people working at office desk

Usability testing is a way to evaluate a product or product feature by testing it on users. We do this by…

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