Savings Finder

The Savings Finder program helps NSW residents find and access more than 40 rebates and savings offered across NSW Government agencies.

Issue

Many NSW citizens were not aware of rebates and savings offered by the NSW Government to help with their cost of living.

What we are doing

In July 2018, the NSW Government consolidated rebates and savings information onto one website, making it easier for citizens to cut costs on power bills, utilities, transport, health, sports and recreation.

By answering a few simple questions through an online eligibility tool, citizens can identify the rebates and savings that they are eligible to apply for. 

Savings Finder specialists also provide face-to-face support in selected Service NSW Centres to assist customers throughout the process.

How we are tracking

Overall customer satisfaction with the Savings Finder appointment service is tracking at 99.8 per cent.

As of August 2022, customers have accessed more than $6.33 billion in rebates and savings from July 2018.

Over 108,000 customers have realised savings from the Savings Finder appointment service and have boosted their budgets by an average of $750.

Customer Service Commission

The Customer Service Commission supports initiatives, including the Savings Finder service, by helping agencies understand customer needs and providing expert advice on implementation.

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