Customers and communities expect our services to be trusted, effective and easy no matter who they are, where they are or what they need.


We deliver a diverse range of services that cater to the diverse people, communities and businesses of NSW – our customers.

Customers can interact with our services in different circumstances, and at different times in their lives, such as when they renew a car rego, register a new birth or apply for public housing.  

The following services are not a complete list of our services. Instead, it is a representation based on what customers have told us of their experience of government services. 

See what customers are telling us about their experience of government services

Case study



Improving legal services for the most vulnerable in our community

Legal Aid NSW has made significant changes to transform the quality of its services and make access much easier, with more changes to come.

Find out more about the report

Case studies

See examples of how we embed a customer focused approach to services, programs and initiatives.


Find out how our customers are experiencing our services. They include the people, communities and businesses of NSW.

Customer Commitments

Read about our promise to customers on what to expect when interacting with our services.

Key metrics

Find how State of the Customer reports on our goal to deliver easy, effective, and trustworthy services.


Return to the State of the Customer homepage.

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