Agriculture, land and water services in NSW
hectares of land protected against pest animals.1
invested as part of the 2022-23 NSW Budget to ensure sustainable, secure and healthy water resources.2
fish released into NSW waters as part of the drought recovery fish stocking program.3
native trees planted as part of the Biomass for Bioenergy project.3
landholders received one on one advice from Local Land Services.1
invested in projects for the Primary Industries Climate Change Research Strategy.3
How are customers experiencing these services?
We asked customers how well we were delivering on our Customer Commitments based on their experience with agriculture, land and water services in NSW. Here's what they said is working well and where we need to improve.
What are we doing well?
The following statements highlight areas that most customers agreed with based on their experience.
- I was able to reach an outcome.
- I was able to do what I set out to do.
- The information was simple to understand.
- It was easy to access the information I needed.
- I found it easy to access the service I needed.
Where can we improve?
The following statements highlight areas that need improvement, based on the least number of respondents agreeing with the statements.
- I felt I was able to provide feedback on how the service could be improved to better meet my needs.
- I felt I was able to provide feedback on the service I received.
- They made an effort to see things from my perspective.
- They were proactive in keeping me informed.
- The possible outcomes were made clear to me.
Here’s what customers told us about agriculture, land and water services in NSW
- Easy to access
- Act with empathy
- Respect my time
- Explain what to expect
- Resolve the situation
- Engage the community
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85% of customers found these services to be easy to access.
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75% felt that service staff acted with empathy in their interaction with the service.
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82% of customers felt their time was respected.
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71% of customers felt the service explained what to expect.
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83% of customers felt their situation was resolved.
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61% of customers felt the service allowed them to provide feedback.
Case study
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Enhancing business skills for NSW’s young producers
Find out more about the report
Sources:
1 Local Land Services Annual Report 2020-21.
2 $1.1 billion for a stronger NSW water future, NSW Department of Planning and Environment.
3 Department of Regional NSW Annual Report 2020-21.
CXS Source: NSW Government Customer Experience Survey (CXS). About the survey methodology.
Fieldwork: January to June 2022.
Questions: Thinking about your experience with the government service…
- How easy or difficult was it to do this?
- How satisfied or dissatisfied were you with this experience?
- To what extent do you trust the government service to be working in your best interests?
- We would like your opinion on [CUSTOMER COMMITMENT]. Please indicate how strongly you agree or disagree with each of the statements below.
Base: Customers who have interacted with agriculture, land and water services in the last 12 months.
Sample sizes: Ease and Satisfaction (n=977), Trust (n=984), Customer Commitments (various n=635 to 984).
Definitions and notes:
- Ease of service is calculated as the percentage of customers that selected ‘Very easy’ or ‘Somewhat easy’.
- Satisfaction with service is calculated as the percentage of customers that selected ‘Very satisfied’ or ‘Somewhat satisfied’.
- Trust in service is calculated as the percentage of customers that selected ‘Trust a great deal’ or ‘Somewhat trust’.
- Responses to the Customer Commitment questions are calculated as the percentage of customers that selected ‘Strongly agree’ or ‘Somewhat agree’ and it excludes ‘Not applicable’ responses.