FuelCheck - information for service station operators

Read about what your obligations are as a service station owner in NSW when registering with FuelCheck.

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FuelCheck is an online tool that gives consumers real-time fuel price information covering every service station across NSW.

FuelCheck lets NSW motorists:

  • find the cheapest fuel being sold anywhere in NSW
  • get directions to any service station in NSW
  • search for fuel by type or brand
  • lodge a complaint to NSW Fair Trading if the price at the pump does not match what is shown on FuelCheck.

FuelCheck also includes service stations in the ACT.

You can email fuelchecknews@customerservice.nsw.gov.au if you have any questions or would like to register your service station.

Download FuelCheck

You use FuelCheck by:

For any other FuelCheck enquiry, you can contact us:

Information for service stations

All operators must register with FuelCheck. To register your service station, you must provide:

  • contact details for the person responsible for setting retail fuel prices
  • the location of the service station
  • details about the types of fuel available.

Submitting prices to FuelCheck

Service station operators can submit fuel prices:

For further information about API, please email support@gtp.nsw.gov.au

Fuel prices must match

Make sure your service station price for fuel in FuelCheck matches the standard price of fuel at your service station at all times. The standard price is the price per litre available to retail customers without any:

  • discounts, or
  • special offers, for example, shopper dockets.

There may be occasions where the price on FuelCheck does not match that shown on a physical price board or bowser, due to reasons outside the service station’s control. When this occurs, inform the FuelCheck team at fuelchecknews@customerservice.nsw.gov.au. For example, the FuelCheck website or API may be offline, the service station may not be able to connect to the internet to register a price update, or there could be an issue with the device being used to access FuelCheck.

Consumers are able to lodge a complaint with NSW Fair Trading directly via FuelCheck regarding instances of fuel price mismatch. NSW Fair Trading may issue penalty notices for non-compliance, of $550 for an individual and $1100 for a corporation.

FuelCheck training material

Free training material has been developed to help service station operators understand how to use FuelCheck. Simulations show the operator interface and provide step-by-step guidance through each feature, while printable workbooks are a handy reference guide for service station staff.

On a mobile device, the simulations below open onto a blank white screen. To begin the simulation, tap your device in the centre of the screen.

There are 2 training modules in this package:

1

Enter current fuel prices

This module will show you how to:

  • login to FuelCheck using your mobile phone number
  • enter your verification code
  • update a fuel price
  • show a fuel type as out of stock (remove from display)
  • confirm your updates.

Download the guide to entering current fuel prices.

2

Update service station details

This module will show you how to:

  • login to FuelCheck using your mobile phone number
  • enter your verification code
  • update or add a contact phone contact number for your service station
  • update or add a contact email address for your service station
  • update the types of fuel available for sale at your service station
  • confirm your updates.

Download the guide to updating service station details.

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