FuelCheck - information for service station operators

Read about your obligations as a service station operator in NSW to be registered with FuelCheck, and to notify of fuel prices and fuel availability through FuelCheck.

The Fair Trading (FuelCheck) Amendment Bill 2026 is now in effect

It is illegal for a service station or fuel retailer to:

  • Fail to report a price for fuel.
  • Fail to notify if a type of fuel becomes unavailable.

Increased penalties apply.

On this page

FuelCheck is an online tool that gives consumers real-time fuel price information covering every service station across NSW.

FuelCheck lets NSW motorists:

  • find the cheapest fuel being sold anywhere in NSW
  • get directions to any service station in NSW
  • search for fuel by type or brand
  • search fuel availability
  • find electric vehicle (EV) charging stations
  • lodge a complaint to NSW Fair Trading if the price at the pump does not match what is shown on FuelCheck.

FuelCheck also includes service stations in the ACT.

You can email fuelchecknews@customerservice.nsw.gov.au if you have any questions or would like to register your service station.

Download FuelCheck

You use FuelCheck by:

For any other FuelCheck enquiry, you can contact us:

Registering with FuelCheck

All operators must register with FuelCheck. To register your service station, you must provide details as outlined in the FuelCheck Order 2026 which include:

  • contact details for the person responsible for setting retail fuel prices
  • the location of the service station
  • details about the types of fuel available.

Submitting prices and fuel availability to FuelCheck

Service station operators must submit fuel prices and notify if a fuel that is ordinarily offered for sale is unavailable:

Service station operators have been emailed detailed guides on how to update FuelCheck. If you’d like a copy re-sent or for any other information, email fuelchecknews@customerservice.nsw.gov.au

Fuel prices must match

Your service station price for fuel in FuelCheck must match the standard price of fuel advertised at your service station. 

It is an offence to not notify the standard retail price of a fuel offered for sale, along with the date and time the price came into effect on the FuelCheck website or app. Penalties apply.

The standard price

The standard price is the price per litre available to retail customers without any:

  • discounts, or
  • special offers (for example, shopper dockets).

When prices don't match

There may be occasions where the price on FuelCheck does not match the price shown on a physical price board or bowser, due to reasons outside the service station’s control. 

When this occurs, inform the FuelCheck team at fuelchecknews@customerservice.nsw.gov.au. 

Examples include: 

  • FuelCheck website or API may be offline
  • internet connectivity issues at the service station to register a price update
  • issues with the device used to access FuelCheck.

Complaints and compliance

Consumers are able to lodge a complaint with NSW Fair Trading directly via FuelCheck regarding instances of fuel price mismatch. 

NSW Fair Trading may issue penalty notices for non-compliance:

  • $1,100 for an individual
  • $3,300 for a corporation.

If the service station reoffends within a 12 month period, they may receive penalties up to $5,500 for individuals and $11,000 for corporations.

Court imposed penalties may reach:

  • up to $55,000 for individuals
  • $110,000 for corporations..

For further information or if you have any issues, please email 
fuelchecknews@customerservice.nsw.gov.au

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