Two years after launching the NSW Smart Places Strategy, the NSW Government embarked on a listening roadshow. This was to understand uptake patterns for smart technology solutions, explore barriers to adoption and map out acceleration opportunities.
The listening roadshow kick-started with a desktop assessment of global trends and factors influencing technology and digital uptake and an appraisal of the current and desired future state.
We then met with over 350 stakeholders, hosting workshops, interviews and roundtable discussions between February and May 2022.
This included:
We asked our stakeholders 3 things:
The deep insights gathered from the listening roadshow helped to shape the SmartNSW Roadmap.
We heard there is a strong desire for the NSW Government to be an active partner in solving problems for customers using new technologies and data solutions.
Our stakeholders see the state's role as critical in achieving scale, consistency that transcends local boundaries, efficiencies, and realising the value of data at local, regional and state levels.
Stakeholders want:
Big, bold steps are needed in the coming years to move from an era of seed to scale – where the benefits of smart technology and data solutions move from novel to mainstream.
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