Customer Service media releases

Read official media releases by agencies within the Department of Customer Service.

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Departmental release
15 April 2026

Businesses linked to Australian Trades Pty Ltd using Dan’s Plumbing ads hit with suspensions and public warnings

Building Commission NSW has issued public warnings and temporarily suspended two plumbing companies’ licences over concerns they are acting as proxies for Australian Trades Pty Ltd and using ‘Dan’s Plumbing’ ads to target consumers to continue unlawful misconduct.

Departmental release
1 April 2026

NSW Fundraising reforms brings state into line with national standards

Significant changes which streamline the regulation of charitable fundraising and harmonise NSW laws with the Australian Charities and Not-for-profits Commission (ACNC) framework are now in effect.

Departmental release
16 March 2026

Building Commission NSW and SafeWork NSW to conduct inspections, connect with industry and community in the Hunter

Building Commission NSW and SafeWork NSW will visit the Hunter Region over the next few days to blitz construction sites and engage with community, the construction industry, as well as local government as part of its ongoing commitment to strengthening building standards across regional NSW.

Departmental release
10 March 2026

NSW Fair Trading suspends real estate licence after sexual misconduct allegations

NSW Fair Trading has suspended the real estate license of Anthony Di Nardo for 60 days, effective immediately, pending possible disciplinary action.

Departmental release
5 March 2026

Strata managing agent licence is suspended while Fair Trading investigates

NSW Fair Trading has suspended the licence of Ms Christine Ng as it continues to investigate alleged conduct relating to failure to pay money to trust accounts and failing to meet other statutory obligations for strata managing agents.

Departmental release
25 February 2026

Fair Trading suspends estate agent over selling prices and disqualifies another agent for $300k fraud

NSW Fair Trading has suspended the licence of real estate agent Deepak Bangarh for 60 days following an investigation finding he misrepresented selling prices, did not substantiate estimated selling prices, and was not passing on all offers of purchase to vendors, as required by law.

Departmental release
12 February 2026

Think with your head and not your heart to avoid scams this Valentine’s Day

NSW residents are being urged to stay alert online this Valentine’s Day with scammers increasingly using artificial intelligence (AI) to target people through romance scams.

Departmental release
11 February 2026

Building Commission NSW visits 850 sites as part of unprecedented statewide inspection campaign

Building Commission NSW made an unprecedented push into regional NSW in 2025, visiting more than 850 building sites around the state to ensure construction standards are up to scratch. The increased focus on regional NSW represents Building Commission NSW’s commitment to protecting homeowners and upholding building quality and safety standards across the state.

Departmental release
27 January 2026

Plumbing supervision rules refined by building watchdog

Clarified supervision standards have been outlined in a Statement of Regulatory Intent (SRI) for apprentice plumbers, plumbing certificate holders and unlicensed and unqualified staff, after Building Commission NSW worked with industry to find a path towards lifting standards in the sector.

Departmental release
27 January 2026

NSW strengthens AI oversight with modernised framework

A new Artificial Intelligence (AI) Assessment Framework has been launched to give NSW Government agencies clearer guidance, stronger safeguards and more efficient assessments of AI systems.

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