Customer Service media releases

Read official media releases by agencies within the Department of Customer Service.

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Departmental release
25 May 2026

Building Commission NSW to visit Southern Tablelands and connect with local tradies

Tradespeople in the Southern Tablelands will have the chance to connect and learn from building industry experts when Building Commission NSW visits the area for free seminars with specialised trades this week.

Departmental release
25 May 2026

‘Inspecting Up’ provisions introduced to help boost housing approvals

The state’s certifier workforce will have greater capacity to conduct inspections and approvals following the introduction of ‘Inspecting Up’ provisions, aimed at supporting efforts to meet housing demand and ensure people can get into homes sooner.

Departmental release
8 May 2026

NSW Fair Trading suspends real estate agent for misconduct

NSW Fair Trading has suspended real estate agent Anthony Di Nardo until July 2027, after finding he is not fit and proper to hold a licence.

Departmental release
7 May 2026

Word’s out ahead of World Password Day

People in NSW are being reminded to change their password ahead of World Password Day to prevent hackers getting into their accounts.

Departmental release
4 May 2026

ID Support NSW visits Tocal Field Days

Community members from the Hunter Region will be equipped with the knowledge on how to best protect their identity thanks to the nation-leading ID Support NSW team which is visiting 1-3 May for Tocal Field Days.

Departmental release
15 April 2026

Businesses linked to Australian Trades Pty Ltd using Dan’s Plumbing ads hit with suspensions and public warnings

Building Commission NSW has issued public warnings and temporarily suspended two plumbing companies’ licences over concerns they are acting as proxies for Australian Trades Pty Ltd and using ‘Dan’s Plumbing’ ads to target consumers to continue unlawful misconduct.

Departmental release
1 April 2026

NSW Fundraising reforms brings state into line with national standards

Significant changes which streamline the regulation of charitable fundraising and harmonise NSW laws with the Australian Charities and Not-for-profits Commission (ACNC) framework are now in effect.

Departmental release
16 March 2026

Building Commission NSW and SafeWork NSW to conduct inspections, connect with industry and community in the Hunter

Building Commission NSW and SafeWork NSW will visit the Hunter Region over the next few days to blitz construction sites and engage with community, the construction industry, as well as local government as part of its ongoing commitment to strengthening building standards across regional NSW.

Departmental release
10 March 2026

NSW Fair Trading suspends real estate licence after sexual misconduct allegations

NSW Fair Trading has suspended the real estate license of Anthony Di Nardo for 60 days, effective immediately, pending possible disciplinary action.

Departmental release
5 March 2026

Strata managing agent licence is suspended while Fair Trading investigates

NSW Fair Trading has suspended the licence of Ms Christine Ng as it continues to investigate alleged conduct relating to failure to pay money to trust accounts and failing to meet other statutory obligations for strata managing agents.

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