Customer Service media releases

Browse media releases from the Department of Customer Service. 


Company fined after worker injured in roofing incident

26 Sep 2022

A Sydney-based business has been convicted and fined $150,000 after a worker was seriously injured while helping to replace roofing at a company job site in 2019.

Rooftop solar install safety under scrutiny

26 Sep 2022

Workers installing solar panels on rooftops can expect a visit from SafeWork NSW Inspectors, who are undertaking a six-month state-wide operation to ensure safety in this busy industry.

Exploring new ways to encourage more women into trades

23 Sep 2022

Whether it is being an auto-technician or working in construction, the sky is the limit as the NSW Government looks for new ways to encourage more women to consider getting into trades.

Put the kettle on for workplace 'SafeTea' this October

21 Sep 2022

SafeWork NSW is urging workplaces to host a SafeTea event this October during National Safe Work Month.

Consumers urged to avoid ticket resellers

19 Sep 2022

NSW Fair Trading Commissioner Natasha Mann is calling on consumers to avoid dealing with ticket reselling platforms advertising tickets to popular events, often at exorbitant prices in violation of State laws.

Licences cancelled for false certification of work

16 Sep 2022

Seven electricians had their contractor licences revoked by NSW Fair Trading after investigations found they signed and submitted compliance certificates (CCEWs) for solar panel installations despite not having carried out, supervised, or inspected the installations themselves.

Spatial Services enables next step in digitisation for NSW planning portal

16 Sep 2022

The digital transformation of NSW’s planning system is ramping up with the Department of Customer Service’s (DCS) Spatial Services team enabling 3D digital mapping for subdivision and strata plans through the NSW Planning Portal. 

Two businesses fined $1.05 million over workplace fatal electrocution

15 Sep 2022

The courts have sent a strong message to the building industry about the importance of workplace safety after a construction company and a roofing company pleaded guilty and were fined $600,000 and $450,000 following a fatal electrocution incident in 2019.

Tree work compliance to climb to new safety heights

14 Sep 2022

SafeWork NSW Inspectors have commenced visits to businesses in the tree work industry across NSW to improve safety and compliance in the sector. 

NSW Fair Trading, SafeWork NSW inspectors visit NSW Central West

08 Sep 2022

NSW Fair Trading and SafeWork NSW are visiting the State’s Central West to conduct inspections of residential building worksites.

Boost for events promoting work health and safety, consumer rights

01 Sep 2022

The NSW Government has opened a fresh round of applications for eligible organisations seeking sponsorship funding for events that promote work health and safety (WHS) or raise awareness of consumer protections. 

Calls for entertainment industry to review act

01 Sep 2022

The NSW Government is calling for the entertainment industry to review the Entertainment Industry Act 2013 and ensure it is still fit for purpose and achieving its intended objectives. 

Top of page