Customer Service media releases

Read official media releases by agencies within the Department of Customer Service.

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Departmental Release
3 December 2025

Connecting the Clarence: Aboriginal artwork brings culture and community together at Grafton Service NSW Centre

An Aboriginal artist’s visual story of strength, unity and connection of the Clarence Valley to the Bundjalung, Gumbaynggirr, and Yaegl peoples is now proudly on display at Grafton Service NSW Centre.

Departmental Release
27 November 2025

Fair Trading inspection blitz on Central Coast real estate agents leads to enforcement against underquoting

NSW Fair Trading (NSWFT) has undertaken unannounced visits to 64 real estate and property services businesses on the Central Coast resulting in on the spot fines, warning letters and the opening of an investigation into a real estate agent for repeated underquoting breaches.

Departmental Release
27 November 2025

Don’t give scammers a steal while you shop for Black Friday and Cyber Monday deals

NSW customers looking to get their Christmas shopping done early this Black Friday and Cyber Monday are reminded scams come in many different disguises.

Departmental Release
25 November 2025

Building Commission NSW returns to Riverina-Murray to lift electrical standards

Building Commission NSW has returned to the Riverina-Murray to hammer home the importance of electrical standards, issuing 11 fines and 36 written notices for electrical issues in a recent blitz.

Departmental Release
13 November 2025

Artificial Intelligence powers nsw.gov.au search engine

People will now be able to read important NSW Government information faster and more easily than ever thanks to new search summaries on nsw.gov.au generated by Artificial Intelligence (AI).

Departmental Release
13 November 2025

NSW Fair Trading publishes its Strategy and Priorities Annual Report 2024-2025

NSW Fair Trading has released its annual Strategy and Priorities Annual Report for 2024-25, outlining the significant actions taken against its Strategy and Regulatory Priorities during the period.

Departmental Release
24 October 2025

Empowering Northern Rivers residents through ID Support NSW

From knowing the best way to secure their identity to how to identify and avoid scams, community members from the NSW Northern Rivers regions will be equipped with the best knowledge in staying safe online when the nation-leading ID Support NSW team visits on 27-31 October.

Departmental Release
22 October 2025

Building Commission NSW inspects 120 sites and helps 160 locals during Queanbeyan campaign

Building Commission NSW has wrapped up its Queanbeyan campaign, with the building regulator inspecting more than 120 sites and engaging with around 160 locals from September 15 to 17.

Departmental Release
21 October 2025

More for Borenore as ID Support NSW visits Australian National Field Days

Community members from Borenore and surrounding areas will be equipped with the knowledge on how to best protect their identity thanks to the nation-leading ID Support NSW team which is visiting the region on 23-25 October for Australian National Field Days.

Departmental Release
20 October 2025

NSW Fair Trading prosecution leads to $100,000 wedding photographer fine and compensation

A wedding photographer and videographer who accepted payments from couples and failed to deliver the product has been convicted, fined $48,250 and ordered to pay $51,760 to compensate those couples.

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