Making progress
How we will measure the progress of the plan.
Delivering meaningful change requires ongoing monitoring and accountability. The below information outlines how we will measure progress against our Multicultural Plan, evaluate outcomes, and report on our performance.
Program and policy action measures
Theme 1: Accessible services
Commitment
We will improve access to services and information for multicultural communities across digital platforms, communications, grants processes and visitor-facing services.
Quantitative measure
Number of services, systems or resources adapted to improve accessibility for multicultural communities (e.g. translated materials, accessible formats, improved form design).
Qualitative measure
Example of how a service, resource or process was adapted to improve accessibility for multicultural communities.
MORF mandatory indicator
Proportion of external, public-facing resources available in a language other than English.
Theme 2: Tailored planning
Commitment
We will strengthen planning and program design by engaging multicultural communities and using data and insights to inform policies, programs and funding.
Quantitative measure
Instances where engagement, data or insights are used to inform planning, policies, programs or funding decisions (e.g. partnerships, stakeholder engagement, data collection, program evaluation).
Qualitative measure
Example of how engagement, data or insights informed how a policy, program, funding decision or strategy can better meet the needs of multicultural communities.
MORF mandatory indicator
Proportion of external programs that rely on an evidence base to support cultural, linguistic or religious communities.
Theme 3: Effective engagement and communication
Commitment
We will use targeted and culturally appropriate approaches to engage and communicate with multicultural communities across programs, campaigns and sector activities.
Quantitative measure
Targeted or culturally appropriate engagement and communication approaches are applied (e.g. campaigns, community engagement, culturally adapted content, sector capability initiatives).
Qualitative measure
Example of a targeted or culturally appropriate engagement or communication initiative improving the reach, relevance or participation of multicultural communities.
MORF mandatory indicator
Proportion of external programs that involved cultural, linguistic, or religious communities in their design and development.
Theme 4: Active leadership
Commitment
We will promote inclusive leadership and representation across the sectors we support through programs, partnerships and industry engagement.
Quantitative measure
Initiatives delivered that support inclusive leadership, representation or cultural capability across sectors (e.g. advisory representation, sector training, leadership in funded organisations).
Qualitative measure
Example of how inclusive leadership or representation was supported through a program, partnership or sector initiative supported by increased visibility and consideration of multicultural perspectives.
MORF mandatory indicator
n/a
Workforce inclusion action measures
| Theme | Commitment | Quantitative measure | MORF mandatory indicator |
|---|---|---|---|
| Tailored planning | We will strengthen workforce planning by improving the quality, visibility and use of diversity data and insights to design more inclusive, accessible and responsive workplace practices. |
| n/a |
| Effective engagement and communication | We will build cultural capability and inclusive practices across the workforce, enabling employees to engage effectively with diverse communities and contribute to culturally responsive services. |
| n/a |
| Active leadership | We will embed inclusion into workforce systems, leadership and accountabilities, ensuring policies, processes and decision-making support a diverse and inclusive workplace over time. |
| Proportion of senior leaders (within the department) who are culturally or linguistically diverse. |