NSW Motorways

Delivering a fairer toll road network for NSW

NSW Motorways is dedicated to restoring fairness, simplicity and transparency to NSW’s toll road network by:

• Increasing transparency and competition – we will collect and publish information about both public and privately-owned toll roads and services so motorists can make informed choices and get a fairer deal.
• Supporting the independent pricing watchdog – we will work closely with the Independent Pricing and Regulatory Tribunal by sharing key toll data so it can monitor the Sydney toll road network.
• Taking ownership of public toll roads not under private contracts – including the Western Harbour Tunnel and M6 when they open. This gives the NSW Government more control over tolls and customer service.
• Running toll relief schemes and toll collection – we’re driving toll relief initiatives like the $60 per week toll cap and will take over the existing government toll collection system (E-Toll) to streamline the way you pay and make the system easier to use.
• Advocating for motorists– a dedicated Customer Advocate will be appointed to review and resolve customer complaints, identify system improvements, and manage customer education and awareness campaigns. 

Separately, the NSW Government is setting up an industry toll customer Ombudsman to provide motorists with a single point of contact to escalate complaints about any toll road on the network.

By prioritising the needs of motorists, NSW Motorways is delivering a safer, fairer and more integrated transport system.

You can continue to access your E-Toll accounts. Toll relief and notices can be accessed through ServiceNSW.