How we're delivering a fairer toll road network
We will collect and publish information about both public and privately-owned toll roads and services so motorists can make informed choices and get a fairer deal.
We will work closely with the Independent Pricing and Regulatory Tribunal by sharing key toll data so it can monitor the Sydney toll road network.
This gives the NSW Government more control over tolls and customer service. This includes the Western Harbour Tunnel and M6 when they open.
We’re driving toll relief initiatives like the $60 per week toll cap and will take over the existing government toll collection system (E-Toll) to streamline the way you pay and make the system easier to use.
A dedicated Customer Advocate has been appointed be an independent voice representing and championing motorist interests.
The NSW Tollway Ombudsman has been set up to provide motorists with a single point of contact to escalate complaints about any toll road on the network.
Toll road ownership
Toll roads are managed by a variety or operators across NSW:
- Government owned roads
- Privately operated motorways
- Transurban roads
Learn more about toll roads in NSW
Toll accounts
Toll accounts for visitors and tourists
Frequently asked questions
Common questions about toll roads, e-tags, rebates and costs.
Independent Toll Review
The Independent Toll Review was created to explore ways to improve the toll system across NSW. Learn about the review including findings and recommendations.
Toll account provider complaints
If you are having an issue with your toll account provider, please contact them directly to resolve. If you are not satisfied with the outcome, you can escalate your complaint to: