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Training services NSW has chosen Salesforce as the core CRM platform for contract management and performance monitoring of funded programs, improving outcomes for students, support organisations and providers.
Who will use Salesforce?
Teams in Regional VET Pathways, Workforce Development and Customer Service managing these programs will use Salesforce. Key external partners, such as our Support Organisations, will also use Salesforce.
Regional VET Pathways
RVP enabled through Salesforce provides an easy-to-use, traceable single solution which replaces siloed spreadsheets and email communications and ensures data accuracy.
We have covered every phase of the journey from enrolment, developing career transition plans, finding and successfully completing engagements, meeting milestones and efficiently claiming payments.
Skills Brokers provide localised assistance to businesses across NSW to help retrain or upskill staff, or to find trained staff to fill roles which have specific skill requirements. Skills Brokers also connect disengaged or displaced workers and young people with training opportunities to help them find employment in industries with strong employment demand.
Training Services Workforce Development teams need tools to assist employer organisations develop customised plans and projects with visible action items and up-to-date data.
Salesforce provides a single, consistent system with electronic templates and data which is traceable and auditable.
Send all access requests to the TS NSW Applications Support Helpdesk, Training Market Data Services, 105 Phillip Stret, Parramatta.
Regional VET Pathways User Guides and eLearning Videos
We’ll keep this site updated with Guides, along with news and updates that you need.
Regional VET Pathways
The following Quick Reference Guides will guide you through each function:
Salesforce eLearning videos:
- Engagements Work Wallets and Career Transition Plans
- Discretionary Fund
- Calculating Duration
- Completion Drop Out and Restart
This site is your go-to for advice and help because we’ll keep it updated with information on Salesforce features and functions, news, contacts and the links to all the Quick Reference Guides.
Designated champions in each region are available to answer your questions. If you don’t know who your local champion is, contact the RVP team at TSNSW.RVP@det.nsw.edu.au.
Our support organisation partners also have staff trained in Salesforce who will be able to answer your questions, or know where to find additional help.