Benefits of working with Digital Services

In-house expertise and knowledge

Digital Services provides reliable, secure and high-quality design, print, print finishing and inventory management services.

As part of DCS Spatial Services (in the Department of Customer Service), we understand NSW Government protocols, confidentiality requirements and service needs. 

This helps us deliver practical support for government projects.

Our client list includes:

• Department of Customer Service
• Revenue NSW
• Crown Lands
• NSW Registry of Births, Deaths and Marriages
• NSW Police Force
• NSW Electoral Commission
• Department of Communities and Justice
• Building Commission NSW
• Local Land Services
• SafeWork NSW
• Service NSW

How your agency benefits

• End-to-end services

We provide design, print, mailout and storage services in one place. This reduces the need to manage multiple vendors.

Read about the services we offer.

• Public accountability and transparency

As part of the Department of Customer Service, we work within public sector accountability requirements. This ensures sensitive projects are managed transparently and in the public interest.

• Compliance with government standards

We understand the needs, challenges and operating environment of NSW Government agencies. This enables us to deliver work that aligns with your priorities and public sector operations. And ensures compliance with legal and ethical standards.

Our expertise means we adhere to all government policies, standards, and regulations, including those related to:

• brand and visual identity
• accessibility
• data protection, privacy, and information security.

• Enhanced security and confidentiality

We operate within public sector security protocols and frameworks. This allows us to effectively manage sensitive projects with care, and reduce potential risks around privacy, security or reputation.

To support agencies we:

• follow established government security protocols
• adhere to compliance and regulatory standards 
• protect sensitive government materials and data.

• Value for money

We provide competitive pricing and clear information about our pricing models and the services we provide.

Using our services can reduce the extra time and costs involved in:

• managing multiple contracts
• checking compliance requirements
• maintaining security standards with external vendors
• coordinating between internal and external teams.

• Quality, accuracy and efficiency

Working with Digital Services gives your agency greater control over project progress, security and quality. This is particularly important for secure or sensitive projects, that require strict monitoring and governance.

You can work directly with a NSW-based team, helping reduce delays and improve communication throughout the project. This supports accurate, efficient delivery from start to finish. 

• Reduction of risk

Working with an in-house government agency means you won’t need to:

• manage contracts with external suppliers
• deal with potential disputes, liability issues, or legal oversight
• share proprietary information and intellectual property externally.

• Long-term commitment

We have a long-term commitment to serving the public sector, which aligns with the strategic goals and values of the government. 

This commitment supports the sustainable delivery of sensitive and secure projects over time.

• Alignment to government strategy

By working with us you can feel confident you're adopting solutions that support NSW Government strategy.

We offer:

• fair and efficient processes
• consumer protection
• cross sector partnerships
• operational excellence.