What we do at Digital Services

Our services

Digital Services delivers expert digital and print solutions tailored to meet the needs of government agencies.

We offer a broad range of services that can take you from concept to the final product, mailouts and storage.

Our team uses the best equipment and skilled staff to deliver the highest quality results. We bring years of experience in large-scale print project management and delivery, and a dedicated approach to customer service.

Find out more

• Learn about the benefits of choosing Digital Services
• Read the Digital Services Statement of Work. 

Digital Services video

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Video transcript

Digital Services: Your DCS partner for in-house printing solutions

Are you a New South Wales government agency that needs a printing and mailing partner you can trust? We provide superior design, printing, and secure mailing services to government agencies that demand the highest levels of security. We protect your information and your brand.

Our dedicated team understands the unique requirements of government, along with high levels of security and quality. Customer service is our top priority.

Whether you need a print run of one or 1 million, choose a New South Wales government service that has the in-house skills, experience and facilities to handle all your requirements. Our clients depend on us when they have tight deadlines. If you need quick turnaround, we are standing by.

Our commitment to customer service will ensure your project runs smoothly from first inquiry to job completion. For a premium government service you can be confident in.

Contact us today via digitalservices@customerservice.nsw.gov au.

Design

We offer a wide range of services in graphic design, desktop publishing and printing.

Our in-house design team works closely with you to turn concepts into finished products. We can provide design advice, style guidance and branding assistance to ensure your project meets government standards. 

We manage the process from start to finish to create a smooth experience and high quality results in both digital and print formats.

Our publishing solutions include:  

• graphic design, including logos, stationery, promotional material, and so on
• print-ready artwork
• scanning  
• retouching and digital restoration
• photography
• variable data generation and printing, including personalised printing for direct mail and marketing materials. 

Find out more

Look at samples of our work.

Printing

The Digital Services print team offers a wide range of print-based solutions, delivered on state-of-the-art equipment.

We can print everything from business cards to large format posters and display banners. Products are available in full colour, using digital or lithographic printing across a range of media.

Common print products include:

• large format maps and posters
• brochures and flyers
• printed forms and applications
• year books and annual reports
• stationery and promotional material
• large-scale mailout products
• hand- or machine-bound books
• invitations and programs
• banners and display signage
• business cards
• envelopes
• high-quality photo and canvas prints.

Find out more

Look at:

• some samples of our printing work
• the printing and prepress equipment we use.

Digital services

Find out more

See some more examples of our work.

Print finishing

We employ highly skilled tradespeople and use high-end production machines to provide multiple finishing and book-binding options.

Our print finishing services include:  

• trimming
• folding
• celloglasing
• collating
• saddle stitch books
• perfect bound books
• wire bound books
• shrink wrapping
• laminating
• framing
• hand binding
• gold blocking  
• trust seal adhesion
• conservation  
• book repair.

Mail house

We offer a full mail-house service to help agencies prepare and lodge mailouts. 

We can:

• provide mail processing from existing or supplied customer databases
• envelope design and supply
• reply paid envelope insertion
• brochure/flyer design, print and folding for insertion into envelopes
• organise and clean customer data
• lodge items with Australia Post
• return to sender scanning and data supply to customer for rework/reissue.

Find out more

Read our mail house flyer. 

Logistics and warehousing

We provide dedicated in-house warehousing and inventory management services.  

We can:

• design/print and store your finished product
• distribute your finished product on demand
• track your products from warehouse to customer
• provide regular inventory reports.

Find out more

Read our logistics and warehousing flyer. 

Secure facilities

We store products on-site in our secure warehouse facilities.

For professional results, our facilities feature:

• temperature controlled warehouse
• clean, dust-free work and storage areas
• an integrated pest management program
• fully integrated fire suppression system
• separate staff areas for eating and storing food
• limited access controls.