Recent driving, boating and transport publications
Notice
As part of major construction, the project team is resuming 24 hour, seven days a week work inside Gatelys Road Tunnel, located between West Korora Road, Korora and Mackays Road, Coffs Harbour.
Report
The Environmental Report for February 2026. This Environmental Representative Monthly Report has been prepared in accordance with the Minister’s Condition of Approval (MCoA) A25(j) for the Coffs Harbour Bypass (CSSI-7666) and is consistent with the Environmental Representative Protocol (November 2018).
Report
The Acoustic Advisor Report for February 2026. The AA must prepare and submit a monthly report, providing information on any actions or decisions for which the AA was responsible in the preceding month.
Notice
The project is continuing to upgrade the Pacific Highway between the Luke Bowen Pedestrian Bridge and West Korora Road, Korora. This work needs to be completed so the project can continue building the extension of Solitary Islands Way between Sapphire Beach and the Korora Hill Interchange, including an off ramp for southbound traffic to enter a new roundabout at James Small Drive (south).
Report
The purpose of this document is to summarise the community consultation and subsequent feedback on the Coffs Harbour bypass proposal for project heavy vehicles to use Campbell Close during construction. It also outlines the next steps for this proposal
Recent Department of Customer Service publications
Policy
The Department of Customer Service (DCS) Privacy Management Plan (PMP) explains how we manage personal and health information under NSW privacy laws.
Policy
The Department of Customer Service (DCS) Data Breach Policy (Policy) explains how we fulfil our obligation under NSW privacy laws to notify of a breach of personal and health information.
Annual Reports
This report covers the Department of Customer Service (DCS) and related entities and agencies from 1 July 2024 to 30 June 2025.
Annual Reports
The annual information statement outlines the performance of the Rental Bond Board including the operational performance, key achievements, and regulatory obligations.
Notice
Under Section 81 of the Public Interest Disclosure Act 2022 (PID Act), an Agency can arrange for another Agency, such as DCS, to exercise its functions under the PID Act.
Recent community services publications
Order
The object of this Order is to amend the Reconstruction Area (Northern Rivers) Order 2023 to specify that the Residential Tenancies Act 2010 and the Residential Tenancies Regulation 2019 do not apply to a head lease granted by the NSW Reconstruction Authority to a social housing provider to facilitate the use of a residential property in the reconstruction area for the purpose of social housing.
Report
This report looks at volunteering in NSW and the value of volunteering to NSW.
Program
Sydney City Liquor Accord (SCLA) and Smart Culture launched practical training to prevent sexual harassment and boost safety and respect in Sydney CBD venues.
Assessment
Use the Early Intervention Common Assessment Tool (CAT) Family self-assessment template to capture what is and isn't working well for your family.
Assessment
Support workers should use this Early Intervention Common Assessment Tool (CAT) template with children and families to capture their needs and strengths.
Recent publications
Notice
As part of major construction, the project team is resuming 24 hour, seven days a week work inside Gatelys Road Tunnel, located between West Korora Road, Korora and Mackays Road, Coffs Harbour.
Report
The Acoustic Advisor Report for February 2026. The AA must prepare and submit a monthly report, providing information on any actions or decisions for which the AA was responsible in the preceding month.
Notice
The project is continuing to upgrade the Pacific Highway between the Luke Bowen Pedestrian Bridge and West Korora Road, Korora. This work needs to be completed so the project can continue building the extension of Solitary Islands Way between Sapphire Beach and the Korora Hill Interchange, including an off ramp for southbound traffic to enter a new roundabout at James Small Drive (south).
Report
The purpose of this document is to summarise the community consultation and subsequent feedback on the Coffs Harbour bypass proposal for project heavy vehicles to use Campbell Close during construction. It also outlines the next steps for this proposal
Notice
The project team is continuing work along the Pacific Highway between Sawtell Interchange and Englands Road/Stadium Drive, Boambee. This work will involve installing a guardrail along the centre median of the highway.