OneCX Program: Strategy and roadmap

Overview of strategy and roadmap for the OneCX program of work

OneCX About us hero banner

Vision and objectives

Creating a unified and customer-centric digital experience for people in NSW.

The roadmap

What we are working on and plan to deliver in the future.

Scope of OneCX Program

Websites that are customer-facing and informational (rather than transactional). 

Prioritising the roadmap

The roadmap prioritisation process takes into consideration 4 key areas.

Website performance reporting

Website data insights guide priorities for continuous improvement.  

Migration preparation

What your agency can do to prepare for migration, and what to expect from the Program team.

The guy is looking at a diagram and making decision

Should my content be on

Find out whether your agency's content is eligible to be part of the OneCX Program.

Top of page