Stage 5: Implementing performance improvements

Actioning insights

Once you've identified the gaps and the causes of problems, you must develop strategies to fix them. These may be 'quick wins' or may need to be factored into longer-term planning.

Making the case for change

Use the information to report to management and to feed into future planning and review cycles. This is where 'soft' factors may come into play, such as issues of change management, or influencing senior managers to secure adequate resources, to support necessary changes or to upgrade tools.

Having the hard data to back up your analysis will be useful in securing management support.

his also reinforces the link to planning, as objectives for the records management program should be closely aligned to higher-level corporate objectives.