Stage 4: Analysing results

Having carried out performance monitoring, you need to analyse the information you have collected.

1. Check results against current performance targets.
2. It's also useful to review performance against the performance of the records management program in previous years so that you can monitor trends in your services.
3. If you are getting poor performance results, analyse the records management program elements to find out the cause. Be aware that sometimes the real causes can be beyond the control of the program.