Inside OneCX program

Find the latest news, updates and insights from the OneCX program team and other agencies across the NSW Government.

Latest blog updates

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SEO is more than just a buzzword. Learn why the Digital Channels team takes SEO seriously and how the team is…

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The main role of a Business Analyst (BA) is to help improve an organisation’s way of doing business and…

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The NSW Government Digital Channels Search and Personalisation team has been exploring location-based…

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Not sure how to run a website content audit? These steps will help guide you through the process, to check how…

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The NSW Grandparents Day campaign page found a new home on nsw.gov.au, as part of the OneCX program and the NSW…

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NSW Government Digital Channels uses Google Analytics 360 data to help inform and improve our website. Find out…

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As 2021 draws to a close, it’s a wonderful opportunity to reflect upon the year that was, to take stock of…

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Listening to our customer’s experience of nsw.gov.au, is vital for continuous improvement and the ongoing work…

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The NSW Digital Channels Quality Assurance team is leveraging AI (artificial intelligence) technology to reduce…

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About Business Connect Nutrition Station business owner

In this guest post, Marie Ashworth (Program Officer, Engagement) talks to us about her recent experience within…

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