NSW Charter for Small Business – Progress Report
Metrics: charter progress year 1
Small business landscape
| Number | Description |
|---|---|
| 870,000 | Small businesses in NSW (ABS, June 2024) |
| $535.6 billion | Contributed by small businesses to NSW economy (ABS, 2022–23) |
| 1.8 million | People employed (ABS, 2022–23) |
Principle 1 – Support
| 14,111 | Small businesses supported by Business Concierges (Bureau) |
| 53,943 | Hours of advisory services provided (Business Advisory Program) |
| 72 | Bureau referrals to Investment NSW export advice (Bureau) |
| 850 | Export-ready businesses (Investment NSW) |
Note: Reporting period 1 Oct 2023 to 31 Dec 2024 captures first year of Bureau’s operations; data will be aligned to financial year reporting for Year 2 Progress Report.
Principle 2 – Engagement
| 16.1 million | Emails sent to businesses in 2023–24 (DCS BDC) |
| 81,000 | Interactions on the Bureau’s social channels (Bureau) |
Principle 3 – Red tape
| 34,500 | Licences on Licence Manager (Digital NSW) |
| 130,000 | Digital trade licences downloaded in the Business Profile (DCS / Service NSW / Bureau) |
| 800+ | NSW’s core night-time economy sector (food, drink, and leisure) grew by over 800 businesses, including small businesses, in the year to September 2024, an increase of 1.6% (24 Hour Economy Commissioner) |
Principle 4 – Procurement
| 51,535 | Small businesses registered for faster payments with NSW Government (Treasury / buy NSW – 2 May 2025) |
| 70% | Of small businesses paid by invoice to NSW Government agencies within 5 days (NSW Procurement) |
| 1,134 hours | Provided to small business by procurement specialist advisors (Bureau / Business Connect) |
Note: Reporting period 1 Oct 2023 to 31 Dec 2024 captures first year of Bureau’s operations; data will be aligned to financial year reporting for Year 2 Progress Report.
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Current as of Thursday, 18 September 2025.
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