Contact the Registry

Contact us in a way that suits you. We're here to help. 

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General enquiries

Phone

Call Service NSW on 13 77 88 between 7am to 7pm (AEST) Monday to Friday (excluding public holidays).

If you can't call 1300 numbers or are outside of Australia, please call +61 2 8894 1555

Hearing or speech impairment

If you have a hearing or speech impairment, you can contact us through the National Relay Service

  • voice calls or telephone typewriter (TTY) call 133 677 then ask for 13 77 88
  • speak and listen service call 1300 555 727 then ask for 13 77 88
  • SMS relay service on 0423 677 767 then type 13 77 88
  • make an internet relay call then type 13 77 88.

Speak to us in your language

For translation and interpreter services, call 02 8255 6767 and ask the interpreter to connect you to us.

In person

Our services are available from Service NSW Centre locations throughout Sydney and regional NSW.

Find your nearest Service NSW service centre

Mail

Write to us at:
NSW Registry of Births Deaths & Marriages
GPO Box 30
Sydney NSW 2001

Email

The fastest way to find an answer to your question may be on this website.

We aim to reply to each person within 10 business days. To ensure we can be of most help, make sure you include the following in your email:

  • full name
  • address
  • phone number
  • brief description of your enquiry
  • Online Reference Number (ORN) if you’ve completed an online application.

General enquiries

Email bdmsupport@customerservice.nsw.gov.au.

Family history enquiries

Email bdm-research-unit@customerservice.nsw.gov.au if you have a question about our historical records of NSW births, deaths and marriages dating back to 1788. 

Email our technical support team if you experienced a technical or system issue with our family history search platform.

For complaints

Please complete this form to ensure your complaint is recorded and actioned by the most appropriate team. If you submit a complaint, please note we sometimes require longer for investigation

Check the status of your application

Online applications

You will need to enter the Online Reference Number (ORN) which was provided when you submitted your application.

This ORN was also sent to the email address you provided us.

If you are unable to locate your ORN, send us an email.

Check your online order status

All other applications

Send us an email and we'll reply within 20 business days.

Make sure you include your:

  • Full name
  • Address
  • Telephone number
  • Brief description of your enquiry
  • Application or order reference number.
Send us an email

Registry payment portal

If you receive an email from the Registry requesting payment, it will include a link to our secure payment portal.  The URL will be 'https://forms.bdm.nsw.gov.au/payment-request'

This is not spam. The portal will display your unique transaction number, and an itemised summary of the amount owed.

After payment, you will see a confirmation message and receive a confirmation email. Registry staff are notified automatically once you have paid, so no further action is needed after payment.

Privacy enquiries

If you wish to make an enquiry or complaint relating to the handling of your personal information by the Registry, contact us using the details below. This includes if you are having difficulty accessing or correcting your information.

We may collect additional personal information to investigate and resolve your enquiry or complaint.

Privacy Coordinator
Department of Customer Service
2-24 Rawson Place
Sydney NSW 2000
Phone: 13 77 88

For more information read our Privacy Statement and our Privacy Collection Notice.

The website of the Information and Privacy Commission of NSW has further information and advice on complaints processes available to individuals.

Internal review of a decision

If you want to request an internal review of a decision made by the Registry about your application, review our process.

Your application for an internal review should be made in writing to: 

Email: policyandengagement@customerservice.nsw.gov.au 

Or write to us at:
Policy and Engagement team  
NSW Registry of Births, Deaths & Marriages  
GPO Box 30  
SYDNEY NSW 2001  

Media enquiries

For all journalist and media enquiries, email our media team and we’ll respond shortly.

Lost or stolen certificate

If your birth certificate is lost or stolen, you need to report it immediately.

You can do this

Concerned about identity theft? Find tips to safeguard your identity and protect your documents.

Registry offices in other Australian states

If you need to contact a registry office in another Australian state or territory, you can do so by visiting their website:

Related information

Online applications

Register a birth, apply for certificates or check on your order with our online services.
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