Contact the Registry

Phone

Call Service NSW: Monday to Friday 7:00am to 7:00pm (AEST)

• Within Australia: 13 77 88 
• Outside of Australia: +61 2 8894 1555

Email

To check on the progress of your application, email our customer service team and include the following details:

• full name, address and phone number
• a brief description of your issue.

The current response time is within 10 working days.

Family history

If you are searching our records using our online family history search and need help, email our family history search team.

The current response time is within 10 working days.

Mail

Please send us your enquiries and applications in writing to:

NSW Registry of Births Deaths & Marriages
GPO Box 30
Sydney NSW 2001

Hearing or speech impairment

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service.

• TTY/Voice call: 133 677
• Speak and Listen: 1300 555 727
• Ask for NSW Registry of Births Deaths & Marriages on 13 77 88

Languages other than English

For access to information in a language other than English, use our Interpreter Service. 

Call 1300 131 215 and follow the prompts. We will connect you to an interpreter and then to NSW Births Deaths & Marriages.

Feedback and complaints

Your feedback – whether a complaint, suggestion or compliment – helps us improve our service.

• We will acknowledge your feedback within 3 working days. 
• If its a complex enquiry that we need to investigate, we will contact you with an update on progress.
• If you are not happy with the outcome you can ask us to review the decision. Internal reviews are processed within 21 working days.

Find out more about how we manage feedback and complaints:

• Internal review of registry decisions policy (PDF, 377.95 KB)
• Complaints and feedback policy (PDF, 307.73 KB)

Media enquiries

For enquiries in your professional role as a journalist, email our media team.

We will respond to you as soon as we can.

Lost or stolen certificate

If you are concerned about potential identity theft due to a lost or stolen certificate, find out about crime prevention and reporting.

Social media

• Facebook
• Instagram