Contact the Registry

We are here to help. You can contact us by phone, email or by post.

On this page

Phone

Call Service NSW: Monday to Friday 7:00am to 7:00pm (AEST)

Service NSW locations

You can visit Service NSW in person. Find a service centre near you

Email

To check on the progress of your application, email our customer service team and include the following details:

  • full name, address and phone number
  • a brief description of your issue.

The current response time is within 10 working days.

Family history

If you are searching our records using our online family history search and need help, email our family history search team.

The current response time is within 10 working days.

Mail

Please send us your enquiries and applications in writing to:

NSW Registry of Births Deaths & Marriages
GPO Box 30
Sydney NSW 2001

Hearing or speech impairment

If you are deaf, or have a hearing or speech impairment, you can contact us through the National Relay Service.

Languages other than English

For access to information in a language other than English, use our Interpreter Service. 

Call 1300 131 215 and follow the prompts. We will connect you to an interpreter and then to NSW Births Deaths & Marriages.

Feedback and complaints

Your feedback – whether a complaint, suggestion or compliment – helps us improve our service.

  • We will acknowledge your feedback within 3 working days. 
  • If its a complex enquiry that we need to investigate, we will contact you with an update on progress.
  • If you are not happy with the outcome you can ask us to review the decision. Internal reviews are processed within 21 working days.

Find out more about how we manage feedback and complaints:

Privacy enquiries and complaints

If you wish to make an enquiry or complaint relating to the handling of your personal information by the Registry, contact us using the details below. This includes if you are having difficulty accessing or correcting your information.

We may collect additional personal information to investigate and resolve your enquiry or complaint.

Privacy Coordinator
Department of Customer Service
2-24 Rawson Place
Sydney NSW 2000
Phone: 13 77 88
Complete our online form

For more information read Your right to privacy (PDF 393.33KB) and our Privacy Collection Notice.

The website of the Information and Privacy Commission of NSW has further information and advice on complaints processes available to individuals.

Media enquiries

For enquiries in your professional role as a journalist, email our media team.

We will respond to you as soon as we can.

Lost or stolen certificate

If you are concerned about potential identity theft due to a lost or stolen certificate, find out about crime prevention and reporting.

Social media

Register a birth, apply for certificates or check on your order with our online services.
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