Contact the Registry

Contact us in a way that suits you. We're here to help. 

General enquiries


Call Service NSW on 13 77 88 between 7am to 7pm (AEST) Monday to Friday (excluding public holidays).

If you can't call 1300 numbers or are outside of Australia, please call +61 2 8894 1555

Hearing or speech impairment

If you have a hearing or speech impairment, you can contact us through the National Relay Service

  • voice calls or telephone typewriter (TTY) call 133 677 then ask for 13 77 88
  • speak and listen service call 1300 555 727 then ask for 13 77 88
  • SMS relay service on 0423 677 767 then type 13 77 88
  • make an internet relay call then type 13 77 88.

Speak to us in your language

For translation and interpreter services, call 02 8255 6767 and ask the interpreter to connect you to us.

In person

Our services are available from Service NSW Centre locations throughout Sydney and regional NSW.

Find your nearest Service NSW service centre


Write to us at:
NSW Registry of Births Deaths & Marriages
GPO Box 30
Sydney NSW 2001


Send us an email and we'll reply within 10 business days.

Make sure you include your:

  • Full name
  • Address
  • Telephone number
  • Brief description of your enquiry.

Check the status of your application

Online applications

You will need to enter the Online Reference Number (ORN) which was provided when you submitted your application.

This ORN was also sent to the email address you provided us.

If you are unable to locate your ORN, send us an email.

All other applications

Send us an email and we'll reply within 10 business days.

Make sure you include your:

  • Full name
  • Address
  • Telephone number
  • Brief description of your enquiry
  • Application or order reference number.

Feedback and complaints about our services

Your feedback – whether a complaint, suggestion or compliment – is important to us and helps to improve our service.

We'll acknowledge your feedback within 3 business days and keep you updated on the progress if we need time to investigate.

If you’re unhappy with the outcome, you can ask us to review the decision. This can take up to 21 days. 

Find more about how we manage feedback and complaints:

Submit your feedback via the form below. 

Privacy enquiries and complaints

If you wish to make an enquiry or complaint relating to the handling of your personal information by the Registry, contact us using the details below. This includes if you are having difficulty accessing or correcting your information.

We may collect additional personal information to investigate and resolve your enquiry or complaint.

Privacy Coordinator
Department of Customer Service
2-24 Rawson Place
Sydney NSW 2000
Phone: 13 77 88
Complete our online form

For more information read Your right to privacy (PDF 393.33KB) and our Privacy Collection Notice.

The website of the Information and Privacy Commission of NSW has further information and advice on complaints processes available to individuals.

Family history search enquiries

Email our family history team if you have a question about our historical records of NSW births, deaths and marriages dating back to 1788.

Email our technical support team if you experienced a technical or system issue with our family history search platform

Make sure you include your:

  • Full name
  • Telephone number
  • Brief description of your enquiry.

We’ll respond within 10 business days.

Engage with us

Media enquiries

For all journalist and media enquiries, email our media team and we’ll respond shortly.

Find us on social media

Lost or stolen certificate

If your birth certificate is lost or stolen, you need to report it immediately.

You can do this

Concerned about identity theft? Find tips to safeguard your identity and protect your documents.

Online applications

Register a birth, apply for certificates or check on your order with our online services.
Top of page