Funeral directors

Guidance and resources for NSW funeral directors on registering deaths, using eRegistry, applying for a death certificate and correcting an entry.

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Unauthorised third-party eRegistry website

Be cautious of third-party websites offering to process death certificate applications. We are aware of an unauthorised website using the name 'eRegistry', which is not affiliated with us and may charge additional fees.

The official NSW Registry of Births, Deaths & Marriages eRegistry platform for funeral directors can only be accessed through https://eregistry.bdm.nsw.gov.au/.

If you need technical support

For support with how to use eRegistry, watch our easy-to-follow tutorials.

If you need help with access and/or technical difficulties, email eRegistry-support@customerservice.nsw.gov.au.

How to register a death online (funeral directors only)

Register via eRegistry

eRegistry is the online portal for funeral directors to register deaths in NSW.

Log-in to an existing eRegistry account

Register for an eRegistry account

Benefits of using eRegistry include:

  • attaching scanned copies of documents directly to eRegistry, rather than sending them by post
  • a quick and easy-to-follow death registration process
  • ordering official death certificates at the same time as registering a death allowing for faster delivery and visibility of Australia Post certificate tracking numbers
  • staying up-to-date with Registry news and helpful resources for funeral directors. 

Interstate funeral directors using eRegistry

If you are an interstate funeral director, you may be able to access eRegistry if you register at least 10 deaths in NSW per month. For more information, email eregistry-support@customerservice.nsw.gov.au.

Note: eRegistry access is not guaranteed. All requests for access to eRegistry are subject to an internal review.

Show how to register a death without eRegistry

Ordering a death certificate

If you would like to order a certificate on behalf of the family:

  • email a completed death certificate application form (PDF 257.74KB) with the death registration documents to bdm-edeaths@customerservice.nsw.gov.au with the subject line ‘FUNERAL DIRECTOR DEATH CERTIFICATE APPLICATION'
  • You do not need to submit identification if your certificate application is with the official death registration paperwork
  • The form outlines our payment process. Once received, we will email you a secure payment link.  

Note: A funeral director can only order a death certificate on behalf of the family within 30 days of the death registration.

Common questions about death registrations or certificates

What do I do if I made an error on a Death Registration Statement

If you have not yet submitted the registration, email bdm-edeaths@customerservice.nsw.gov.au with the notification number, the error and the amendment required. Please use ‘QUICK AMENDMENT ENQUIRY– [deceased name]’ as the subject line of your email. 

Do not upload another copy of the Death Registration Statement as duplicates will result in delays.

If the registration has been submitted, please refer to 'how do I correct an error on a death registration?' for next steps.

I submitted a second Death Registration Statement by mistake. How can I cancel it

You can request a cancellation of the second submission by emailing bdm-edeaths@customerservice.nsw.gov.au with the subject line 'Cancel duplicate DRS - [notification number]'.

How do I order a second copy of a death certificate

You can order extra copies of the death certificate through eRegistry. You do not need to submit another Death Registration Statement.

If the death was registered more than 30 days ago, only a next of kin, executor of the estate, or solicitor acting on behalf of the next kin of the estate can apply for the death certificate.

How do I correct an error on the death registration

You can request corrections on behalf of the family, next of kin, or informant within 30 days of the registration.

If it is within the 30 day period, you will need to complete the Application to correct an entry by funeral directors (PDF 233.63KB) form.

I have ordered a death certificate, but the family have not received this, how can I check the order status

Please refer to our website for current processing times. 

You can track delivery using the ‘Certificate Tracker’ in eRegistry. This will show the Australia Post tracking number if the certificate has been posted.

Death certificates are only printed and assigned a tracking number for dispatch if the payment status of your submitted application is showing as ‘paid’.

If you are not an eRegistry user and the processing time has passed, email bdm-edeaths@customerservice.nsw.gov.au.

Can I order a priority death certificate

Priority death certificates are available for repatriations only.

I need advice on supporting my client with the loss of a newborn and stillbirth

Loss of a newborn

If a baby passes away soon after being born, the death registration will need to be completed. You will need to ensure that the birth is registered before the death registration is submitted.

Still birth

A death registration is not required for a stillbirth. A stillbirth is the loss of the baby after 20 weeks of pregnancy or weighing more than 400 grams at birth. The birth is registered and contains a notation of the stillbirth.

Early pregnancy loss

If a loss has occurred in NSW before 20 weeks of pregnancy or if the baby weighs less than 400 grams at birth, the parents can apply for a free early pregnancy loss commemorative certificate.

Additional information and resources are available on miscarriage, stillbirth and the loss of a newborn.

Common questions about eRegistry

How do I enable Multi-Factor Authentication (MFA) on my eRegistry account

The Registry now requires multi-factor authentication to be enabled on your eRegistry account.

Detailed instructions and video tutorials are available to help enable multi-factor authentication for eRegistry users.

How do I complete a death registration in eRegistry

For the death registration process to be completed in the system, two key components must be received and matched, the Medical Certificate Cause of Death (MCCD) or Coroners Disposal Orders (CDO) and the Death Registration Statement (DRS).  

  1. Complete and submit the death registration in eRegistry. Watch the eRegistry tutorials for a step-by-step guide to submit a death registration in eRegistry.
  2. Email the MCCD or CDO to bdm-edeaths@customerservice.nsw.gov.au.
What are the definitions for the terms used in eRegistry

These terms will appear in your drafts list and statements list for a death registration:  

  • In progress – death notification is being assessed.  
  • Cancelled – death notification has been cancelled.  
  • Registered – death has been registered.  
  • Ready for upload – necessary details in the notification have been entered and the notification is ready to be submitted.
  • Incomplete – details are missing or do not comply with system business rules. You will need to view the notification and check for any errors.

These terms will appear in your statements list for a death certificate application:

  • Draft – the certificate application has been created and saved only.
  • Ready for upload – the certificate application has been saved, but not submitted. This is linked to a death notification that's been submitted in eRegistry.  
  • In progress – the certificate application is being assessed.  
  • Cancelled – the certificate application has been cancelled.  
  • Submitted – the certificate application has been created, saved and submitted only.
  • Paid – the certificate application has been created, saved, submitted and paid.
  • Complete – the certificate has been printed and is being posted.  

eRegistry video tutorials

How to log in
0:55

eRegistry: how to login module

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Video transcript

eRegistry: how to login module

Welcome to the step-by-step guide on how to log in to the eRegistry.

Step one: first, open your web browser and enter the eRegistry website URL.

Step two: next, enter your username and password in the fields provided.

Step three: once you've entered your details, click on login to eRegistry to proceed.

Step four: if prompted, select the name of the funeral director from the list.

Step five: then click confirm to complete the login process.

If you are having trouble logging in, click on forgotten/reset password and then select forgotten password. Follow the prompts and a temporary password will be sent to your registered email address.

How to order a death certificate and make payment
3:05

eRegistry: How to order a death certificate and make payment module

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Video transcript

eRegistry: How to order a death certificate and make payment module

In this video, you'll learn how to order a death certificate and make payment.

There are two ways to order a death certificate and make payment.

Option one is to submit the death registration statement and death certificate at the same time. To do this, navigate to your drafts list.

Step two: select the relevant transaction. When the statements list opens, click request certificate on the relevant item line or application.

Step three: application details. You'll be taken to a new application screen. Select an ordinary certificate. Priority certificates are for urgent repatriations only.

If you are submitting the application for the death certificate with the death registration statement, click yes to submit with notification.

Step four: product specification, click DR certificate.

Step five: order details. Enter the delivery information.

Step six: save. Check the validation information and that there are no errors. Click save.

Step seven: submit. Click submit.

Step eight: submission summary. You will see that your application has been submitted successfully.

To make payment, click start payment, you'll be prompted to enter your payment details. Once your payment has been processed, you can navigate to your statements list, and your application will show as paid.

You've successfully completed your payment. If you need further technical assistance,

contact us at eregistry-support@customerservice.nsw.gov.au.

How to submit a completed notification
1:25

eRegistry: How to submit a completed notification module

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Video transcript

eRegistry: How to submit a completed notification module

In this video you’ll learn how to submit a completed notification and how to view a submitted notification in eRegistry.

Step one: select the draft notification. eRegistry allows you to submit a draft notification to LifeLink using the submit action. Select the checkbox next to the draft death notification summary you want to submit.

If the status is not ready to upload, review the notification for any missing details, make corrections, and then return to the draft screen.

Step two: click submit. Once ready, click submit. A confirmation screen will appear.

Step three: confirm submission. Click submit again to finalize the process. You will now see the view submitted list button confirming that your notification has been successfully submitted.

Step four: view a submitted notification. To view a submitted notification, hover over the deaths tab in the blue banner at the top of the screen. Then select statements list from the dropdown menu.

You've successfully submitted and viewed a completed notification in eRegistry.

If you need further technical assistance, contact us at eregistry-support@customerservice.nsw.gov.au.

How to view, edit and delete a draft notification
1:35

eRegistry: How to view, edit and delete a draft notification module

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Video transcript

eRegistry: How to view, edit and delete a draft notification module

Welcome to the eRegistry viewing, editing, and deleting module. In this video, you will learn how to draft a death notification, edit an existing draft, and delete a draft notification.

To view a draft death notification, hover over the deaths menu at the top of the screen and select drafts list. This will open the death notification draft screen where you can see all current draft notifications. Click the view link next to the notification you want to view, and it will open in edit mode.

In edit mode, you can update the data in the required fields. If you're correcting an error, remove the incorrect data, tap out of the field and click save. Then go back and enter the correct information.

Once you're done, click save to save your edits. A confirmation message will appear confirming that your changes have been saved.

If you need to delete a draft notification, go to the death notification draft screen and select the checkbox next to the draft you want to delete, click delete, then confirm by clicking delete again. The system will confirm that the notification was successfully deleted.

You've successfully viewed, edited, and deleted a draft death notification.

For further technical assistance, contact us at eregistry-support@customerservice.nsw.gov au.

How to change or reset your password
1:52

eRegistry: How to change or reset your password module

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Video transcript

eRegistry: How to change or reset your password module

Open the LifeLink eRegistry login page. Please use the link and not any previously saved links or locations from any other sources.

Select forgotten/reset password. This will take you to the LifeLink registration portal. Select the forgotten password option. At the next screen, enter your username, which is normally your email address.

Correctly answer the capture verification on screen, then press search. Answer your secret questions and answers. These were set when you first configured your account.

Enter the capture verification again and press next. This will confirm that your password has been reset.

Check your email. This will send you an email like this. If this email does not arrive, check your junk folders.

Take note of the password in your email, not the one highlighted in the image. Go back to the LifeLink registration portal. This time, select reset password.

eRegistry login page. Enter your username and the capture. Click search. Step through the secret questions and answers again, along with the capture verification. Click next.

Copy and paste your current password. This is the password from your email received in step seven.

As this is a complex password, it is best to copy and paste this. Enter and confirm your new password according to the rules listed. Click submit.

Your new password must conform to all these rules:

  • between 14 and 64 characters
  • contain one uppercase letter
  • contain one lowercase letter
  • contain one number
  • contain one special character, like an apostrophe or question mark.

Once the password has been reset, you should receive an email noting this. Log in as per normal from here at the eRegistry login page.

Contacts for funeral directors

Death registration team

For general registration enquiries or repatriations, email bdm-edeaths@customerservice.nsw.gov.au.

We aim to reply by the following times for:

  • a repatriation - within 1 business day
  • a death registration - within 5 business days
  • a general enquiry - within 5 business days

Please use the email templates provided (PDF 54.63KB) when contacting the Registry. By following the template, you help us to respond to your enquiries faster.  

Templates are available for the following enquiries:  

  • General enquiries
  • Correcting a death registration (pre and post-registration)
  • Medical Certificate Cause of Death (MCCD)
  • Coroners Disposal Orders (CDOs)
  • Repatriation

eRegistry technical support 

For eRegistry access and support technical difficulties, email eRegistry-support@customerservice.nsw.gov.au.

Correcting a death record

A death that has been registered

To submit a funeral director correct an entry (PDF 233.63KB) or follow up on your correct an entry application that is outside of standard processing times, email bdmamendments@customerservice.nsw.gov.au with the subject line ‘Funeral Director Amendment [death registration number]’.

A death that has not been registered

Please email bdm-edeaths@customerservice.nsw.gov.au with the subject line ‘QUICK AMENDMENT ENQUIRY– [deceased name]’.

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