How to register a death online (funeral directors only)
eRegistry is the online portal to register deaths in NSW.
Note: eRegistry is for funeral directors only, it is not publicly accessible.
Benefits of the portal include:
- attaching scanned copies of documents direct to eRegistry, rather than sending by post
- a quick and easy to follow death registration process
- ordering official death certificates at the same time as registering a death, for faster delivery.
Common questions about death registrations or certificates
What do I do if I made an error on a Death Registration Statement
If you have not yet submitted the registration, email bdm-edeaths@customerservice.nsw.gov.au with the notification number, the error and the amendment required.
Do not upload another copy of the Death Registration Statement as duplicates will result in delays.
If the registration has been submitted, please refer to 'how do I correct an error on a death registration?' for next steps.
I submitted a second Death Registration Statement by mistake. How can I cancel it
You can request a cancellation of the second submission by emailing bdm-edeaths@customerservice.nsw.gov.au.
How do I order a second copy of a death certificate
You can order extra copies of the death certificate through eRegistry. You do not need to submit another Death Registration Statement.
If the death was registered more than two months ago, only the next of kin can apply for the death certificate. This can be ordered either:
- online
- in person at a Service NSW service centre.
How do I correct an error on the death registration
You can request corrections on behalf of the family, next of kin, or informant within two months of the registration.
If it is within this timeframe, you will need to complete the Application to correct an entry by funeral directors (PDF 414.96KB) form.
For more information, refer to the Requesting corrections factsheet (PDF 981KB).
I have ordered a death certificate, but the family have not received this, how can I check the order status
Please refer to our website for current processing times.
You can track delivery using the ‘Certificate Tracker’ in eRegistry. This will show the Australia Post tracking number if the certificate has been posted.
Death certificates are only printed and assigned a tracking number for dispatch if the payment status of your submitted application is showing as ‘paid’.
Contacts for Funeral Directors
Death Registration team
For general registration enquiries or repatriations, email bdm-edeaths@customerservice.nsw.gov.au.
eRegistry technical support
For eRegistry access and technical difficulties, email eRegistry-support@customerservice.nsw.gov.au.
Due to the high volume of emails, you can expect a response within 10 business days.