Funeral directors

Welcome to the step-by-step guide on how to log in to the eRegistry.

Step one: first, open your web browser and enter the eRegistry website URL.

Step two: next, enter your username and password in the fields provided.

Step three: once you've entered your details, click on login to eRegistry to proceed.

Step four: if prompted, select the name of the funeral director from the list.

Step five: then click confirm to complete the login process.

If you are having trouble logging in, click on forgotten/reset password and then select forgotten password. Follow the prompts and a temporary password will be sent to your registered email address.

In this video, you'll learn how to order a death certificate and make payment.

There are two ways to order a death certificate and make payment.

Option one is to submit the death registration statement and death certificate at the same time. To do this, navigate to your drafts list.

Step two: select the relevant transaction. When the statements list opens, click request certificate on the relevant item line or application.

Step three: application details. You'll be taken to a new application screen. Select an ordinary certificate. Priority certificates are for urgent repatriations only.

If you are submitting the application for the death certificate with the death registration statement, click yes to submit with notification.

Step four: product specification, click DR certificate.

Step five: order details. Enter the delivery information.

Step six: save. Check the validation information and that there are no errors. Click save.

Step seven: submit. Click submit.

Step eight: submission summary. You will see that your application has been submitted successfully.

To make payment, click start payment, you'll be prompted to enter your payment details. Once your payment has been processed, you can navigate to your statements list, and your application will show as paid.

You've successfully completed your payment. If you need further technical assistance,

contact us at eregistry-support@customerservice.nsw.gov.au.

In this video you’ll learn how to submit a completed notification and how to view a submitted notification in eRegistry.

Step one: select the draft notification. eRegistry allows you to submit a draft notification to LifeLink using the submit action. Select the checkbox next to the draft death notification summary you want to submit.

If the status is not ready to upload, review the notification for any missing details, make corrections, and then return to the draft screen.

Step two: click submit. Once ready, click submit. A confirmation screen will appear.

Step three: confirm submission. Click submit again to finalize the process. You will now see the view submitted list button confirming that your notification has been successfully submitted.

Step four: view a submitted notification. To view a submitted notification, hover over the deaths tab in the blue banner at the top of the screen. Then select statements list from the dropdown menu.

You've successfully submitted and viewed a completed notification in eRegistry.

If you need further technical assistance, contact us at eregistry-support@customerservice.nsw.gov.au.

Welcome to the eRegistry viewing, editing, and deleting module. In this video, you will learn how to draft a death notification, edit an existing draft, and delete a draft notification.

To view a draft death notification, hover over the deaths menu at the top of the screen and select drafts list. This will open the death notification draft screen where you can see all current draft notifications. Click the view link next to the notification you want to view, and it will open in edit mode.

In edit mode, you can update the data in the required fields. If you're correcting an error, remove the incorrect data, tap out of the field and click save. Then go back and enter the correct information.

Once you're done, click save to save your edits. A confirmation message will appear confirming that your changes have been saved.

If you need to delete a draft notification, go to the death notification draft screen and select the checkbox next to the draft you want to delete, click delete, then confirm by clicking delete again. The system will confirm that the notification was successfully deleted.

You've successfully viewed, edited, and deleted a draft death notification.

For further technical assistance, contact us at eregistry-support@customerservice.nsw.gov au.

Open the LifeLink eRegistry login page. Please use the link and not any previously saved links or locations from any other sources.

Select forgotten/reset password. This will take you to the LifeLink registration portal. Select the forgotten password option. At the next screen, enter your username, which is normally your email address.

Correctly answer the capture verification on screen, then press search. Answer your secret questions and answers. These were set when you first configured your account.

Enter the capture verification again and press next. This will confirm that your password has been reset.

Check your email. This will send you an email like this. If this email does not arrive, check your junk folders.

Take note of the password in your email, not the one highlighted in the image. Go back to the LifeLink registration portal. This time, select reset password.

eRegistry login page. Enter your username and the capture. Click search. Step through the secret questions and answers again, along with the capture verification. Click next.

Copy and paste your current password. This is the password from your email received in step seven.

As this is a complex password, it is best to copy and paste this. Enter and confirm your new password according to the rules listed. Click submit.

Your new password must conform to all these rules:

• between 14 and 64 characters
• contain one uppercase letter
• contain one lowercase letter
• contain one number
• contain one special character, like an apostrophe or question mark.

Once the password has been reset, you should receive an email noting this. Log in as per normal from here at the eRegistry login page.