Customer Service media releases

Read official media releases by agencies within the Department of Customer Service.

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Departmental Release
15 April 2025

Supreme Court finds ZeroBonds product would offend residential tenancy laws

Renters in New South Wales have been handed yet another major win after the Supreme Court ruled a product designed to replace traditional rental bonds does not comply with the State’s tenancy laws.

Departmental Release
11 April 2025

Sydney Royal Easter Show safety priority for SafeWork NSW Inspectors

SafeWork NSW is working closely with the Sydney Royal Easter Show event organisers to ensure the safety of more than 800,000 expected visitors, with inspectors and engineers conducting thorough inspections and enforcing strict safety compliance.

Departmental Release
3 April 2025

Refreshed fines relief scheme creates more opportunities for participants to give back to their communities

The removal of an age cap for mentoring is one of the key improvements the NSW Government has made to its Work and Development Order (WDO) scheme, which has so far cleared more than $409 million worth of fines for more than 138,000 people, since its inception in 2011.

Departmental Release
14 March 2025

Statewide SafeWork Op - Keeping workers safe around mobile plant, fixed machinery and vehicles

Case Study:  Mark Ellis, injured in a workplace forklift incident . Over 140 notices have already been issued by SafeWork NSW Inspectors, who are conducting a statewide targeted compliance operation to reduce injuries caused by mobile plant, fixed machinery and vehicles in the workplace.

Departmental Release
14 March 2025

Statewide SafeWork Op - Keeping workers safe around mobile plant, fixed machinery and vehicles

Case Study:  Mark Ellis, injured in a workplace forklift incident . Over 140 notices have already been issued by SafeWork NSW Inspectors, who are conducting a statewide targeted compliance operation to reduce injuries caused by mobile plant, fixed machinery and vehicles in the workplace.

Departmental Release
5 March 2025

Service NSW Centre closures as Cyclone Alfred approaches the coast

Several Service NSW Centres will be closed over the coming days to protect both customers and staff with Cyclone Alfred expected to impact the northern regions of the State as it tracks towards the coast.

Departmental Release
27 February 2025

Safety risks identified at Snowy Hydro 2.0

Unacceptable safety risks were identified yesterday by SafeWork NSW Inspectors attending the Snowy Hydro 2.0 project following a dangerous incident involving a ventilation fan on Tuesday 25 February.

Departmental Release
27 February 2025

Dual-flush deadline for rental properties to meet new water efficiency rules

Rental properties in NSW must meet more stringent water efficiency measures as part of changes coming into effect this month to help reduce water waste and lower household bills for renters living in properties with older facilities. 

Departmental Release
26 February 2025

NSW Fair Trading releases McGrathNicol report into Netstrata

NSW Fair Trading has today released the report prepared by independent examiner McGrathNicol into the conduct of Netstrata.

Departmental Release
20 February 2025

Building Commission NSW launches Industry Research Panel

Building Commission NSW is calling on tradespeople from around the state to help shape the future of the NSW construction industry, with the launch of the new Building Industry Research Panel.

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