Customer Service media releases

Browse media releases from the Department of Customer Service. 


Helping homeowners build better

14 Feb 2023

Building a new home in NSW just got easier with a new digital tool released today to help guide homeowners through the process from start to finish.

Valentine's Day scams target hopeless romantics

09 Feb 2023

Romantics across the state are reminded to open their hearts but not their bank accounts in the lead up to Valentine’s Day.

Faster, easier more customer-centric government

07 Dec 2022

Customers across NSW have saved millions of hours interacting with the NSW Government with the delivery of 60 time saving initiatives developed by the Department of Customer Service.  

Be scam aware - NSW Fair Trading urges consumers to stop, check and verify!

07 Nov 2022

Today marks the start of Scams Awareness Week 2022 and NSW Fair Trading is encouraging consumers to learn news ways to identify scams.

Preventing workplace harm through research, digital services

31 Oct 2022

New research projects are underway to help working people overcome language barriers while accessing safety information and preventing employee burnout.

NSW Government welcomes Parliamentary AI inquiry

21 Oct 2022

The NSW Government welcomes a NSW Parliamentary inquiry regarding the development and use of artificial intelligence (AI) across the State.

New connectivity strategy delivers better digital services across NSW

06 Oct 2022

The NSW Government is delivering on its commitment to improve digital connectivity with the launch of the NSW Connectivity Strategy.

More security for customers with customer payment platform

06 Oct 2022

Customers calling Service NSW contact centres will have more ways to pay licence renewals, vehicle registrations or land tax following enhancements to the Customer Payment Platform (CPP).

Spatial Services enables next step in digitisation for NSW planning portal

16 Sep 2022

The digital transformation of NSW’s planning system is ramping up with the Department of Customer Service’s (DCS) Spatial Services team enabling 3D digital mapping for subdivision and strata plans through the NSW Planning Portal. 

Public Safety Network expanded across NSW

05 Aug 2022

The NSW Government has delivered 250 new or enhanced Public Safety Network (PSN) radio sites, reaching more than 97 per cent of the population and increasing mission-critical communications coverage for first responders.

Bridging the innovation gap for small and medium businesses in NSW

19 Jul 2022

Digital innovation is at the heart of modern government and to help small and medium businesses develop better digital government services and utilise the best of emerging technologies, the NSW Government has called on experts across industry to take part in a roundtable event today. 

ID Support NSW campaigns for stronger pa55w0rds

29 Jun 2022

The NSW Government’s nation-leading unit for support in the face of identity crime is encouraging people across the State to use stronger passwords that would take identity thieves trillions of years to break.

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