Customer Service media releases

Browse media releases from the Department of Customer Service. 


Survey shows serious defects down in newer apartment buildings

15 Dec 2023

A 2023 survey on serious building defects in NSW strata communities found a steady decline in serious common property defects since 2020, giving confidence to buyers of new apartments.

Don’t compromise on quality or your qualifications could be going, going, gone

13 Dec 2023

NSW property agents and managers are being warned to only consider trusted, quality focussed and registered training organisations (RTOs) for professional development and licensing requirements or risk their qualifications being challenged.

NSW strata schemes first report due

29 Nov 2022

The deadline for strata schemes across the State to lodge their first report with Fair Trading through the NSW Strata Hub is fast approaching, with the requirement for key management, building and contact information to be provided by 31 December 2022.

Have your say on building reforms

30 Aug 2022

The NSW Government is seeking industry and community input on proposed changes to building sector legislation to better protect consumers, support businesses and their workers and to restore confidence in the NSW construction industry. 

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