Review of performance indicators

The Department of Planning and Environment is seeking feedback on the proposed new annual performance indicators for local water utilities.
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What’s this about?

The Department of Planning and Environment  – Water Group is seeking feedback on:

  • the proposed additional, NSW-specific indicators that are part of the full list of NSW performance indicators
  • the proposed list of key performance indicators for focused reporting and benchmarking products on key performance information for utilities and their customers.

The new full list of NSW performance indicators is to replace the annual indicator set the department currently uses for all local water utilities from the 2024 to 2025 reporting year. This aligns with the introduction of the revised National Performance Report indicator set and to give utilities sufficient notice.

Have your say

To review the consultation document and to provide feedback visit our website.


A webinar will be held on 12 September from 10:30am to 11:30am. Register your attendance online.

You can have your say by midnight 6 October 2023

Online consultation

24 August 2023 to 6 October 2023

Provide feedback

Consultation period

From:24 August 2023
To:6 October 2023

See consultation methods

More information

Email: Project team
Phone: 1300 081 047
Agency Website
Consultation Website

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