Virtual care (telehealth) in Far West and Western NSW

Virtual care and its benefits

Far West and Western NSW Local Health Districts encourages their health professionals to offer virtual care in addition to face-to-face care where and when appropriate, to help meet the needs of their patients.

Virtual care has many benefits for patients, carers and health professionals. It lets patients access more services, without leaving their home or community. It is convenient and avoids travel time and costs.

Virtual care also gives health care professionals better access to specialists and other health care services, and gives them flexibility in how, where and when they offer their services.

Virtual care appointments need all participants to have access to a reliable internet connection, a suitable device and a private area where they feel comfortable and safe.
 

Information for patients and carers

You can always ask if virtual care is an option for you when you need a medical appointment. You can attend these appointments from a place that suits you, including home or at a participating local health service.

If you are offered a virtual care appointment, you can choose to accept or not to accept. If you say no, you will still receive care. You don’t have to agree to virtual care and can change your mind at any time.

There is no cost to you from your local health district. You may be asked to give consent for your healthcare professional to bulk bill Medicare – just like you would for in-person care. Check with your doctor about any additional fees if they are also attending the appointment with you.

Find out more about preparing and getting the most out of your virtual care appointment on the NSW Health Virtual care pages.

Contact your local health service to arrange, cancel, reschedule or ask questions about a virtual care appointment with them.