Contact Justice Health NSW

• Email: JHFMHN-Admin@health.nsw.gov.au
• Post: PO Box 150, Matraville NSW 2036
• Phone: (02) 9700 3000

All news media enquiries should be directed to JHFMHN-Comms@health.nsw.gov.au or (02) 9700 3000.

For access to the latest Justice Health NSW news, visit our news and events page.

We value your opinion on the care we provide. Sharing your thoughts, whether positive or concerning, will contribute to the enhancement of our services.

When you provide feedback, we assure you that your voice will be heard without any judgment. We will treat you with the same respect regardless of whether you're dissatisfied with our care or services.

If we're unable to resolve an issue right away, we will investigate it on your behalf and keep you updated on our progress.

How to give feedback

Contact our Client Liaison Officer:

• Phone: (02) 8302 9708 (During business hours, Monday to Friday)
• Email: JHFMHN-CLO@health.nsw.gov.au
• Post:
  Client Liaison Officer
  Justice Health and Forensic Mental Health Network
  PO Box 150, Matraville NSW 2036

To protect patient confidentiality, the Client Liaison Officer must obtain the patient's written consent before disclosing any health-related information.

How to give feedback to Health Care Complaints Commission

• Phone: 1800 043 159
• Email: hccc@hccc.nsw.gov.au
• Online:  hccc.nsw.gov.au

If you have any concerns or complaints about a researcher or a research project, let us know. Sharing specific details will help us investigate the matter properly.

Contact the Research Governance and Ethics Officer:

• Phone:  (02) 9700 3443
• Email:  JHFMHN-Ethics@health.nsw.gov.au
• Post:
  Research Governance and Ethics Officer
  Clinical and Corporate Governance
  Justice Health and Forensic Mental Health Network
  PO Box 150, Matraville NSW 2036

Adverse events

If there are any negative incidents during clinical trials, whether they involve therapeutic or non-therapeutic goods, it is important to fill out a significant safety issue form in The Research Ethics and Governance Information System (REGIS). Any urgent safety measures that are implemented should be reported within 72 hours of the sponsor becoming aware of the problem. Find instructions on how to complete these processes in the REGIS quick reference guides.

For serious breaches, a serious breach notification form must be completed in REGIS. Read the quick reference guides for instructions.

In either case, we would appreciate you informally contacting the Research Governance and Ethics Officer on (02) 9700 3443 or at JHFMHN-Ethics@health.nsw.gov.au to discuss the issue.

Complaints and adverse events reporting processes are aligned with:

• section 8 of the Human Research Ethics Committees: Standard operating procedures for NSW public health organisations
• sections EO014 and 015 of the Operations manual: Human Research Ethics Committee executive officers.